Quality Coordinator

About the role

Coordinates annual evaluation process along with training and in-service enrollment for Home Health Aides (HHAs). Partners with management to provide scheduling support and assists the department in meeting established compliance standards. Works under general supervision.

Benefits

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

Responsibilities

• Generates a roster of aids and nurses who have been absent from work for an extended period of time; follows up with aides and assigns them to the appropriate status.
• Sends additional communication to aides as needed.
• Documents communication to HHAs regarding compliance tasks and follow up including documenting appropriate corrective action for HHAs.
• Creates and organizes weekday, weekend, and night on-call schedules and communicates schedule changes to management.
• Coordinates scheduling of In-Service classes for HHAs.
• Coordinates enrollment and payroll of monthly Dementia and Bone Marrow training classes for HHAs.
• Coordinates and processes completion of performance evaluations for both HHAs and supervisors.
• Liaisons with Health Services in regards to scheduling changes for HHAs.
• Follows up on no-shows/reschedules/lateness of HHA’s for In-service trainings.
• Assists supervisors in HHA attendance calls as needed.
• Performs general administrative tasks including answering telephone calls, sorting email messages and re-routing them, and sorting/distributing incoming mail.
• Covers front desk coverage and operations.
• Maintains Home Health Aid(HHA) compliance in accordance with corporate policies, state regulations, and contractual requirements.
• Supports rotational scheduling, including early, late, weekend, and holiday shifts.
• Provides technical support and conducts training sessions to aides for all HHA applications.
• Creates and distributes weekend and holiday coverage reports for the call center.
• Provides feedback to management regarding opportunities to improve workflows.
• Follows procedures to maximize operational efficiency and effectiveness of the unit.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Education: High School Diploma or GED equivalent required; Bachelor's Degree preferred
• Minimum of one year of administrative and/or compliance work experience required
• Experience in Customer Service required
• Strong Organizational/administrative Skills required
• Demonstrated problem-solving abilities required
• Computer literacy (human resources information system, word processing, email, internet research, data entry) preferred

Pay

USD $19.18 - USD $23.99 per hour

About Us

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