Quality Coordinator
About the role
We are seeking an experienced Quality Coordinator to oversee the end-to-end management of quality cases, incident reports, and inspection activities. This position serves as a central point of contact for quality-related issues, ensuring timely documentation, investigation, resolution, and follow-up of product and process concerns. The role works closely with customers, suppliers, and internal teams to drive corrective actions, support root cause analysis, and implement continuous improvement initiatives.
Responsibilities
- Manage quality alerts and incident records
- Coordinate product returns and RMA activities
- Facilitate NCR processes
- Monitor open cases
- Ensure all quality documentation is complete, accurate, and audit‑ready
- Provide daily guidance to Quality Inspectors
- Prioritize inspection activities
- Review quality records for traceability
- Support both short‑term containment actions and long‑term corrective solutions
Requirements
At least three years of experience in quality assurance, incident management, administrative operations, or a related field; strong organizational, analytical, and problem‑solving abilities.
Qualifications
Experience with RMA, NCR, root cause analysis, ERP systems, Oracle NetSuite, QuickBooks, Microsoft Office, and Microsoft Teams is highly valued; strong attention to detail; ability to manage multiple priorities; excellent communication skills.
Skills
Experience in the casino gaming industry (highly preferred); ability to read bills of materials; interpret two‑dimensional drawings; communicate effectively in English and Spanish; enjoy coordinating cross‑functional teams, resolving complex quality issues, and driving operational excellence through data‑driven decision‑making and continuous process improvement.