Quality Coordinator

Responsibilities

• Plan, coordinate, and conduct internal audits to assess adherence to ISO 9001:2015 standards across the organization.
• Maintain and update QA section of company intranet & maintain document control database.
• Track and handle customer complaints as needed.
• Coordinate customer samples and lab data by managing lab samples, collecting and analyzing lab data, maintaining status reports, and doing complaint follow-up.
• Maintain filing and tracking documentation to ensure complaint management system is auditable.
• Maintain and manage the procedure website.
• Work with Purchasing and Receiving Departments to resolve any discrepancies concerning raw material and packaging material documentation.
• Address issues, follow up, and implement solutions as required.

Qualifications

• Bachelor’s degree is preferred.
• Excellent communication skills – especially written; internal email, correspondence with customers, managers, etc.
• Good time management skills – managing lab samples, collecting, and analyzing lab data, maintaining status reports, and doing complaint follow-up.
• Lab background is highly desirable – or at least a basic understanding of lab data and the product lines.
• Effective analytical, problem-solving, and multi-tasking skills.
• Computer proficiency in all MS Office Software Applications including Microsoft Suite.
• Demonstrate strong customer focus and a work ethic of seeking continual improvement.
• Able to work well with teams representing all areas of the organization.