Quality Coordinator

Key Responsibilities

• Ensure all products and services meet API and ISO standards for performance, reliability, and compliance.
• Serve as the final quality checkpoint (“last eyes”) to ensure all products meet company standards prior to leaving the facility.
• Inspect, identify, and correct nonconforming or flawed equipment in a timely manner, following established procedures and compliance requirements.
• Ensure proper product labeling in accordance with company and regulatory standards.
• Maintain overall facility quality compliance, ensuring adherence to internal policies and external standards.
• Oversee product validation, inspection, and testing to confirm specifications are achieved.
• Collaborate with Operations and the Quality Department to resolve quality issues and implement corrective actions.
• Act as a technical resource for customers, addressing product specifications, applications, and service-related inquiries.
• Work closely with Operations to ensure field service readiness and product alignment with customer needs.
• Provide guidance to customers based on field conditions, helping them understand product applications and operational requirements.
• Apply strong equipment and product knowledge to support quality, performance, and operational decisions.
• Operate effectively in high-pressure environments, demonstrating problem-solving and decision-making in demanding or international settings when required.
• Coordinate inventory activities to ensure compliance with quality, performance, and API standards.
• Manage asset tracking, including inventory control, maintenance, and accurate logging of all transactions.
• Ensure accuracy, completeness, and integrity of all documentation and paperwork within required timelines.
• Maintain accountability and transparency in all records, ensuring honesty and compliance with company standards.
• Lead, conduct, and supervise training programs for shop and field service technicians.
• Administer and direct structured training initiatives, including:
• Leading and overseeing employee training programs
• Facilitating and managing training sessions
• Organizing and supervising instructional workshops
• Delivering and coordinating staff development initiatives
• Administer ongoing training activities and competency evaluations.
• Provide hands-on training in product handling, inspection processes, and field service execution.
• Mentor and develop personnel to ensure competency in API Q1 (21st Edition), API Q2, API 6A, and ISO 9001:2015 requirements.
• Conduct regular coaching, evaluations, and performance feedback to strengthen accountability and skill development.
• Partner with Operations and Quality teams to align training with customer expectations, compliance requirements, and safety standards.
• Drive continuous improvement initiatives to enhance product quality, reduce defects, and improve customer satisfaction.
• Promote a strong quality culture through training, communication, and leadership.
• Support supplier quality management to ensure consistent and reliable materials and components.
• Collaborate cross-functionally with leadership to identify and implement operational and quality improvements.

Qualifications

• 5+ years of experience in quality assurance, product reliability, or service quality within oil & gas, manufacturing, or field services.
• Strong working knowledge of: API Q1 (21st Edition), API Q2, API 6A, ISO 9001:2015.
• Strong equipment and product knowledge relevant to field operations.
• Experience with product inspection, validation, troubleshooting, and corrective actions.
• Proven ability to lead training programs and mentor technical personnel.
• Ability to perform effectively in high-pressure, fast-paced, and demanding environments.
• Strong attention to detail, organizational skills, and documentation accuracy.
• Excellent communication and cross-functional collaboration skills.
• Customer-focused mindset with the ability to provide technical solutions and support.

Compensation

$35.00 - $40.00 per hour