Quality Coordinator

About the role

High Point & Affiliated Organizations is a health and human service agency committed to treating and preventing substance use disorders and mental illness. Located throughout Southeastern Massachusetts, we offer a comprehensive range of services including inpatient, outpatient, residential, and community-based care. Our mission is to help individuals and families achieve personal change and improve their quality of life.

Responsibilities

• Perform ETL processes to consolidate data from quality systems
• Integrate data across multiple platforms for unified reporting
• Ensure data integrity, accuracy, and traceability across all reporting outputs
• Identify, troubleshoot, and resolve data discrepancies, implementing corrective actions as needed
• Design and develop interactive dashboards using tools such as Power BI and Carepathways KPI Dashboards
• Maintain and continuously enhance dashboards based on evolving business and regulatory needs
• Optimize dashboard performance, load times, and overall user experience
• Create automated reporting solutions to eliminate manual data collection and reporting tasks
• Develop scripts for data validation, cleansing, and transformation to improve data quality
• Implement version control and maintain thorough documentation for code and reporting workflows
• Define, calculate, and standardize quality KPIs aligned with regulatory and business requirements
• Monitor data trends to identify risks, gaps, and opportunities for quality improvement
• Conduct root cause analysis using data and provide actionable insights to stakeholders
• Generate routine and ad hoc reports to support leadership decision-making
• Collaborate cross-functionally with Quality, HRIS, and Operations to gather requirements and drive continuous improvement

Requirements

• Advanced proficiency with healthcare analytics and business intelligence platforms
• Experience with behavioral health electronic health record systems
• Strong database querying and data analysis capabilities
• Understanding of behavioral health regulatory requirements and clinical workflows
• Project management skills to balance multiple priorities across recurring reporting and strategic initiatives
• Able to create training materials and provide technical guidance to end users
• Able to organize and prioritize a demanding workload while adhering to project timelines
• Able to work with others in a cooperative and collaborative manner
• Maintain appropriate boundaries and adhere to code of ethics
• Comply with federal and state regulations concerning confidentiality
• Understand and adhere to all applicable policies and procedures of HPAO
• Complete TB screening requirements
• Valid Driver’s License
• Travel between sites as needed
• Off-Hours Rotation Coverage Required

Qualifications

• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Engineering, or a related field
• Strong technical skills in SQL, Python, ETL processes, and data visualization tools (Power BI)
• 3–5 years of experience in reporting, dashboard development, and configuration within business intelligence tools
• Experience with quality systems and regulatory environments and data governance practices

Skills

• Advanced proficiency with healthcare analytics and business intelligence platforms
• Experience with behavioral health electronic health record systems
• Strong database querying and data analysis capabilities
• Understanding of behavioral health regulatory requirements and clinical workflows
• Project management skills to balance multiple priorities across recurring reporting and strategic initiatives
• Able to create training materials and provide technical guidance to end users
• Able to organize and prioritize a demanding workload while adhering to project timelines
• Able to work with others in a cooperative and collaborative manner
• Maintain appropriate boundaries and adhere to code of ethics
• Comply with federal and state regulations concerning confidentiality
• Understand and adhere to all applicable policies and procedures of HPAO
• Complete TB screening requirements
• Valid Driver’s License
• Travel between sites as needed
• Off-Hours Rotation Coverage Required

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSAP
• LAEmployee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Mismatched Leave Time (FT employees can earn up to 3 weeks in first year)

Pay

$60,320 - $76,960, commensurate with experience, education, skills, and internal equity. The salary range listed is provided in accordance with Massachusetts pay transparency guidelines and current market benchmarks. Actual compensation may vary depending on experience, education, certifications, skills, and internal equity. High Point reserves the right to adjust compensation based on organizational needs.

Schedule

Monday - Friday 9am - 5:30pm