Quality Coordinator

At Abrazo West Campus Hospital, we are committed to providing exceptional patient care in a supportive and collaborative environment. Join our team to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on patients' lives.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and employment status.

About the Role

This position advances quality and risk management tactics by assisting in data capture, aggregation, and analysis, along with just-in-time education and facilitation of improvement projects. The role focuses on mitigating risk, protecting the hospital, and ensuring a safe environment for patients by reducing medical errors, improving patient safety, and staying current on federal and state laws and regulations. Responsibilities include active participation in patient safety committees, managing claims, and service recovery. The role also serves as a resource for hospital staff on legal concerns, facilitating investigations, and assisting legal counsel in the litigation process.

Responsibilities

• Assist in capturing raw performance data for entry into various databases, including observation of practices and medical record review.
• Accurately retrieve and analyze quality and patient safety data for clinical effectiveness, performance improvement, financial, and management activities.
• Foster and maintain collaborative relationships with system and hospital stakeholders related to improvement initiatives.
• Maintain profiles on physician practice patterns for use by the medical staff and their focused and ongoing professional practice processes.
• Conduct investigations and analysis of patient complaints and grievances.
• Prepare responses to patient grievances for internal and external stakeholders.
• Attend meetings to distribute and communicate data analysis and its impact to key stakeholders, including market leadership, hospital leadership, and physicians.
• Facilitate improvement efforts surrounding publicly reported measures and hospital/company initiatives.
• Perform other related job tasks or responsibilities as assigned.

Requirements

Minimum Requirements

• Bachelor's Degree in Nursing (BSN)
• 2 years of experience in healthcare quality improvement activities
• Registered Nurse licensed in the State of Arizona

Preferred Requirements

• Master's Degree in healthcare, Health Information Management, or a business-related field
• 5-7 years of clinical experience, with at least 4 years in acute care
• 5 years of experience with Joint Commission Accreditation standards and survey preparation, CMS, and DHS regulation and data collection
• 2 years in Risk Management, familiar with Arizona statutes and medical malpractice litigation
• Certifications: CPHQ, CPHRM, Notary Public

Skills

• Bilingual preferred
• Proficient in Excel, PowerPoint, Word, and other computer software such as Midas, Cerner Premier Quality Advisor, etc.
• Excellent customer service skills
• Clinical knowledge and critical thinking skills to assist in resolving quality of care issues
• Ability to conduct root cause analysis (RCA) and debriefs
• Ability to interview hospital and medical staff as needed
• Ability to interpret loss run reports and create a monthly risk report
• Ability to work with the Legal department, assigned legal counsel, and research legal questions

About Abrazo West Campus

Abrazo West Campus is a 200-bed acute care hospital recognized for providing exceptional, comprehensive care to patients in West Valley communities. The hospital offers advanced services, including the da Vinci Xi surgical platform, Level I Trauma Center, Loop-X system, orthopedics, obstetrics, and cardiovascular care.