Quality Coordinator - Antigo, WI

About the role

The Quality Coordinator plays a vital role in upholding the Sartori Quality System by leading continuous improvement initiatives, coordinating facility-wide quality and food safety training, and ensuring compliance with customer requirements, regulatory standards, and third-party quality and food safety guidelines. This position supports a culture of quality and drives excellence across all aspects of production.

Responsibilities

• Coordinates the implementation, adherence and maintenance of the Sartori Quality System and Safe Quality Food (SQF) programs.
• Collaborates with facility leadership to drive and execute quality initiatives on the production floor.
• Develops quality performance metrics and identifies improvement opportunities to enhance product quality and consistency.
• Serves as a subject matter expert in the development and implementation of standardized work instructions.
• Maintains and leads facility-wide training for team members on Hazard Analysis and Critical Control Points (HACCP), Good Manufacturing Practices (GMPs), allergens, food defense, Global Food Safety Initiative (GFSI), quality scorecard, and other Safety Quality Foods (SQF) programs.
• Serves as the team leader for HACCP, preventative controls, and food defense teams.
• Coordinates and leads regulatory, customer, and third-party audits; ensure facility remains audit-ready and compliant.
• Leads small teams focusing on continuous improvement, root cause analysis and corrective action.
• Conducts routine inspections to ensure compliance with quality and food safety standards.
• Supports sanitation verification and validation processes.
• Updates and maintains quality system documentation, policies, and procedures.
• Provides technical support and ensures timely completion and documentation of assigned quality projects.
• Supports onboarding and development of new team members in quality-related roles.
• Partners with production supervisors to improve processes and ensure product consistency.
• Communicates with customers and suppliers regarding quality concerns and resolutions.
• Promotes a strong culture of food safety, quality, customer focus, and accountability.
• Responds immediately to any food safety or quality issue raised by team members.
• Maintains compliance with Safe Quality Food (SQF) audit requirements and ensures ongoing food safety and quality across operations.

Qualifications

• Associate Degree in Food Science or Microbiology is required. Prior experience may be considered in lieu of an Associate Degree if currently pursuing a degree.
• Bachelor’s Degree is preferred.
• Minimum 1 year of related experience in a food facility is required.
• Experience in a dairy facility is preferred.
• Multilingual (English and Spanish) is preferred.

Skills and Competencies

• Alignment with Company Values: Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility.
• Articulate: Communicates clearly and effectively in written and verbal formats.
• Critical Thinking: Ability to identify and respond to needs based on an understanding of situational context and logical analysis of relevant information.
• Problem Solver: Identifies root causes and recommends effective solutions.
• Coaching: Uses questions and dialogue to guide others toward solutions.
• Organized: Structures work and information in a logical, efficient, manner.
• Prioritizes Effectively: Identifies and focuses on the most critical responsibilities.
• Teamwork: Works well within diverse groups to achieve common goals.
• Results-driven: Focuses on achieving results that promote business success.

Certifications

• Complete HACCP/PCQI certification program and SQF Practitioner status within 6 months of hire.
• Complete / maintain any other state-specific Pasteurized Milk Ordinance (PMO) requirements.

Work location

This role is expected to be onsite at the creamery in Antigo or Plymouth, WI.

Travel requirements

Occasional travel (up to 10%) for training, meetings, or visits to other Sartori manufacturing facilities.

Physical demands

While performing the duties of this job, the Team Member is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must regularly lift and/or move objects weighing up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work setting / environment

When entering the production facility, the Team Member is occasionally exposed to cold working conditions and/or moving mechanical parts. The noise level is moderate while in the plant. The Team Member may be exposed to hazardous substances as outlined in the Chemical Hygiene Plan. This position requires occasional off-shift work.