Quality Control Specialist I

Job Summary

The Quality Control Specialist I is an enthusiastic, highly motivated self‑starter with a strong work ethic who performs new account documentation reviews to ensure account styling and documentation comply with federal, state, and regulatory requirements.

Essential Duties

• Provides support and guidance to banking center staff at all levels regarding routine and complex new account questions and business account documentation requirements.
• Performs new and revised account documentation reviews to ensure compliance with documentation requirements.
• Performs corrections and updates at the account and CIF level.
• Records QCD CIF/Account incidents in 360View.
• Reviews debit card orders and assists with debit card tracking and delivery.
• Verifies CD interest checks are issued and uploaded correctly into the bank’s core SilverLake processing system.
• Verifies debit card applications.
• Reviews Opening Act (online) accounts and contacts customers as necessary.
• Participates in job‑specific training and other various bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per bank policy.
• Maintains current knowledge of and complies with all federal and state laws, regulations, bank policies, procedures, and internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or GED (Bachelor’s degree is preferred).
• One year of prior banking experience with New Accounts (two years is preferred).
• Knowledge of JHA SilverLake is preferred.
• Good verbal and written communication, organizational, and customer relations skills.
• Attention to detail and mental concentration for accurately performing tasks and handling frequent interruptions.
• Ability to maintain confidentiality of customer information and comply with privacy laws.
• Strong computer skills, including spreadsheet and word‑processing software.
• Ability to work Monday through Friday from 8:00 a.m. to 6:00 p.m., and occasional Saturdays.
• Bilingual in English and Spanish is desired.

Organization

This position reports to the Quality Control Supervisor and does not oversee other positions.

Training Requirements

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Community Involvement

Lone Star National Bank’s mission includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank‑sponsored activities, civic, charitable, and community events and to be active in the communities we serve.

Attendance

Punctuality and regular attendance are essential. Employees must be at their work station ready for work by the start of each workday, remain at their work station unless the job requires being elsewhere, take only the time normally allowed for breaks, and notify a supervisor of any absence or tardiness. Alternate work arrangements such as telecommuting or working from home are not permitted.

Schedule

Monday through Friday, 8:00 a.m. – 6:00 p.m., with occasional Saturdays.