Quality Control Specialist I

About the role

Vermont Department of Labor is looking for people with auditing, adjudicating, accounting, and/or program compliance experience to join the Benefit Accuracy Measure (BAM) unit in the Unemployment Insurance Division. The Quality Control Specialist I is an entry-level position responsible for quality control reviews of statewide unemployment compensation benefits. Duties involve the investigation and analysis of randomly selected cases of compensated weeks of unemployment and denied unemployment insurance claims. Frequent interaction with claimants, employers, and their representatives is required. This position (Job Requisition #54929) is open to all State employees and external applicants; multiple positions in the same work location may be filled from this posting. BAM staff work on site at the Vermont Department of Labor Central Office in Montpelier, full time.

Responsibilities

• Working cooperatively with a team of fellow BAM Investigators, the BAM Supervisor, and other UI coworkers to ensure accuracy and timeliness of BAM cases
• Conducting detailed fact-finding investigations that maintain a documented audit trail
• Analyzing wage data and ensuring accuracy of reporting and calculations
• Analyzing findings of fact to reach supported conclusions of eligibility
• Applying laws and guidelines to draft clear, accurate, concise determination letters
• Drafting structured summary statements that detail the relevant facts and conclusions of the BAM investigation, as well as explain the disposition of resolved issues and exceptional items
• Appearing at appeals hearings as needed to explain BAM rationale in determinations
• Maintaining tracking of progress for all cases at various stages of the auditing process to ensure timeliness

Requirements

• Demonstrated success working in a highly goal-oriented cooperative team environment
• Basic to intermediate skill in Microsoft Office software, including Outlook, Excel, Word, Teams, and OneDrive
• Understanding and applying standard physical and digital file management practices that protect sensitive information
• Ability to work independently by self-managing daily and weekly workplans to ensure work timeliness
• Ability to stay organized and on task while handling multiple and changing high-priority items
• Experience in technical writing that addresses application of rules, regulations, and/or laws
• Ability to learn new tasks and processes quickly and effectively
• Passion for continuous learning and improvement

Qualifications

Minimum Qualifications:

• Associate's degree or higher in Accounting, Business, Statistical Analysis, or Investigations
• OR High school diploma or equivalent AND two (2) years or more experience at or above a technical level in auditing, accounting, fiscal quality control, program compliance, or general Unemployment Insurance programs

Preferred Qualifications:

• Associate's degree or higher
• Experience in quality control auditing and compliance evaluations
• Understanding of unemployment insurance law
• Experience drafting and rendering decisions/remedies/determinations
• Experience in documented investigations
• Experience working on a mainframe computer system

Work environment

• Duties are performed at the central office in Montpelier
• Incumbents may encounter uncooperative or hostile attitudes during reviews, requiring considerable human relations skills
• Significant pressure to meet timeframes and deadlines is expected
• May be required to work nonstandard office hours to meet department needs

Benefits

As a State employee, the total compensation package includes benefits worth about 30% of total compensation:

• 80% State-paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for retirement: a State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program