Quality Control Risk & Audit Manager - Payment Services (Consumer & Commercial Credit Card Collections)

About the Role

U.S. Bank is seeking a Quality Control Risk & Audit Manager to supervise and coordinate the daily activities of an assigned group of Quality Assurance Auditors. This role directs quality assurance review activities, assigns work, and oversees the auditors’ assessment of whether business areas comply with applicable U.S. Bank policies, procedures, and regulatory requirements. The Manager reviews and approves QA review findings and final reports, identifies and escalates control gaps or process weaknesses, and advises on improvements or remediation efforts to strengthen internal controls.

Responsibilities

• Develop and perform ongoing operational risk assessment routines, including the identification of strengths and weaknesses of the internal control environment within Collections business areas in Payment Services.
• Oversee control routines associated with third-party vendors, including policy and practice validation, independent compliance-based listening, routine on-site and remote reviews and assessments, and recurring reconcilement routines.
• Exercise sound judgment, professional skepticism, escalation, and ability to challenge business processes when risk or control gaps are identified.
• Review and analyze complex processes and activities within assigned Collection and Recovery areas to identify opportunities to improve internal control routines, self-assessment practices, and process control monitoring.
• Create and maintain a risk reporting suite that provides senior and line operations managers with ongoing monitoring, trending, and analysis of key risk indicators, process control metrics, and exceptions.
• Participate in quality calibration activities to promote consistency in review standards and findings, and oversee adherence to issue management, remediation tracking, and QA methodologies to ensure timely, consistent, and effective execution.
• Recommend and support changes to policies, procedures, and processes to improve work quality, mitigate operational and regulatory risk, and limit unnecessary impact to productivity.
• Maintain strong knowledge of applicable laws and regulations for assigned products, services, or geographic areas; analyze and interpret federal, state, and other regulatory requirements; and coordinate with responsible parties to support compliance.
• May be involved in the development, implementation, and distribution of regulatory or compliance policies and procedures.
• Participate in the selection and hiring of new employees and support new employee orientation, including training on applicable policies, procedures, and systems access.
• Responsible for employee development, succession planning, and the performance review process, including coaching, feedback, and performance management.
• Handle other assignments as needed.

Requirements

• Eight to ten years of related experience.
• Bachelor's degree, or equivalent experience.

Skills

• Successful experience with activities, tasks, practices, and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
• Strong knowledge of federal, state, and local laws and regulations.
• Experience developing QA review plans, testing scripts, sampling approaches, review standards, and documentation expectations.
• Ability to identify root cause, document findings, assess severity, recommend corrective actions, and track remediation through closure.
• Direct supervisory experience managing Auditors.
• Thorough knowledge of the products, policies, operations, and procedures related to the Payments - Default business unit.
• Strong writing, word processing, and spreadsheet analysis skills (e.g., Word, Excel, PowerPoint to produce reports and graphs summarizing trends in compliance and process control exceptions).
• Strong organization, analytical, and project management skills.
• Strong planning, implementation, and negotiation skills, along with stakeholder management skills.
• Effective interpersonal, verbal, and written communication skills.
• Proficient computer skills, especially Microsoft Office applications.

Location Expectations

This role requires working onsite from a U.S. Bank location three or more days per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

Pay Range: $98,175.00 - $115,500.00.