Credit Union Collections & Risk Manager

Primary Responsibilities

• Supervise/manage a Collector and a Loan Servicing Representative.
• Oversee applicable Automatic Call Distribution (ACD) Workgroup(s).
• Provide resolution management for member service calls.
• Supervise all loan collections activities.
• Ensure that FNCU's collection activity is conducted in accordance with current collection policies and procedures.
• Prepare monthly delinquency and loan loss reports.
• Administer bankruptcy and workout activities on accounts in a timely and consistent manner.
• Vendor management of legal counsel regarding account litigation.
• Cook up with trustees.
• Manage the Negative Shares collection queues.
• Charge off approved negative shares per policy and procedures.
• Manage collateral/mortgage protection (CPI/MPI) programs to ensure proper insurance coverage and minimize collateral-related losses.
• Lead fraud resolution efforts, including investigation, recovery, and member communication, for new memberships and newly opened savings and loan products (including indirect vehicle loans).
• Implement and monitor fraud mitigation strategies to reduce identity theft and account takeover risks.
• Manage the credit union's Current Expected Credit Losses (CECL) methodology, assumptions, modeling, and reporting.
• Utilize software to monitor loan portfolio performance and trends to identify emerging risks and recommend corrective actions.
• Manage the processing and reconciliation of insurance refunds related to chargebacks and back-end refunds related to loan payoffs, charge-offs, or early terminations.
• Work as a leader of special or ongoing projects that are important to departmental development.
• Keep current on governmental regulations related to loan servicing repayment compliance, collections, member information, and record retention.
• Explain financial products and services to members, evaluating their needs, and recommending the credit union's best available options.

Qualifications

• Bachelor's degree.
• 3+ years of experience in collections, fraud, and/or risk management.
• Solid computer, analytical, math, and communication skills.
• Management experience is preferred.
• Bilingual (English/Spanish) is a plus.