Quality Control, Reliability, and Safety (QCRS) Manager

Location: Anchorage, Alaska – Joint Base Elmendorf-Richardson
Type: Exempt, Full-Time

Pay

$75,497.60 - $100,497.60 annual salary

Benefits

• Medical, Dental, Vision, Life & Short-Term Disability Insurance
• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays
• Accrual of 12 paid days of vacation at the start of employment
• Paid sick leave
• Potential shared earning bonus
• Tuition assistance available after 1 year of employment
• Potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP)
• Engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

About the role

The QCRS Manager manages and oversees key capabilities of Tessera’s Quality Control and Reliability (QCR) and Safety program at JBER, AK. The Manager works closely with the client and site team leaders to provide Certified Reliability Leader (CRL)-aligned reliability leadership—building a proactive reliability culture, driving defect elimination, and enabling risk-based decisions that protect safety, mission readiness, and lifecycle cost. Manages and oversees the QCRS Technicians and the overall site team to enable safe, reliable, high-quality infrastructure and operations that meet or exceed contract requirements.

Responsibilities

• Responsible for assuring performance objectives and standards identified in the performance work statement/contract are met.
• QCRS Manager or alternate shall be on-site during the Government’s regular working hours and shall be available as required in accordance with company policy.
• Manage and oversee all aspects of the contractually defined QC program, including QC Plan development and approval, key control processes, internal and client-facing reporting, and ISO 9001 integration.
• Manage preparation and execution of QCR inspection schedules and follow-up actions for both randomized work orders and daily IQ reports IAW contract requirements. Leverage iPads, Maximo, and Power BI to streamline this process.
• Manage and oversee CRL-aligned reliability practices by partnering with the site team to:
  • Establish and sustain a reliability culture and aligned behaviors
  • Ensure continual improvement and defect elimination
  • Manage corrective and preventive actions (CAPA) at the appropriate level using 5 Why and Root Cause Analysis (RCA)
  • Apply risk-based prioritization to reliability work (criticality, consequence, and lifecycle impact) to improve asset performance over time
• Safety Compliance: Manage site safety compliance through the customization, implementation, and update of the Accident Prevention Program (APP).
• Perform as-needed updates to the APP and any other safety programs or policies.
• Manage the ISO 9001 program, including documentation, auditing, and certification of core TFM processes.
• Integrate relevant safety observations into routine quality inspections.
• Work with managers to formulate and implement policies and procedures to facilitate, clarify, and correct processes.
• Analyze results and recommend measured performance results, objectives, and efficiency of the systems to management.
• Manage development of a robust safety inspection program integrated into mobile technology. Perform trend analysis on these inspections to identify areas of safety improvement.
• Manage involvement in the investigation and reporting of all safety incidents and notice-only events in the JBER workplaces. Partner with the Site Manager and leadership team to conduct local and Home Office Green Table incident analyses.
• Partner with the Site Manager and leadership team to sustain employee engagement in safe practices, including participation in the near-miss system.
• Responsible for the deployment, collection, and analysis of Tessera’s annual Safety Culture Survey at JBER.
• Collaborate with the Home Office safety team to design and produce site-relevant safety promotion materials.
• Responsible for maintaining accurate and complete safety performance data prior to input into Workday, Tessera’s HRIS system. Conduct routine reviews of this data to identify negative trends.
• Travel as required to outlying sites and Tessera’s Home Office in Bremerton, WA.

Requirements

• Bachelor’s degree in quality management, safety management, or similar field preferred.
• Minimum of five (5) years of quality management, safety management, or similar experience required.
• Certified Reliability Leader (CRL) or CMPR certification required within 2 years of hire.
• Industry-recognized Quality Control Certification preferred.
• Acoustic, Thermography Level 1 certification preferred.
• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID.
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Physical Requirements

• Must be able to lift and/or move up to 45 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.