Quality Control Manager - Seattle, WA (1st Shift)

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online, and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

About the Role

You’ll lead quality and training initiatives in one of Best Buy’s distribution centers, holding responsibility for the overall well-being of the facility. You’ll ensure operational excellence and positive employee experiences through effective training and talent management, consequently enhancing our customer experience. This role aligns with our 1st shift operations.

Responsibilities

• Provide work direction, including reinforcing quality assurance expectations
• Teach and uphold asset protection best practices
• Evaluate distribution center processes to identify risks and mitigate losses
• Work with distribution center leaders to meet business goals and solve problems as needed
• Conduct assessments, evaluate areas of opportunity, and provide coaching when improvements are needed
• Oversee hiring, onboarding, and development, and ensure compliance with all training and reporting requirements

Requirements

• 5 years of experience in distribution, operations, warehousing, customer service, military, or related field
• 2 years of supervisory experience in business, military, or related field

Qualifications (Preferred)

• 2 years of experience using a warehouse management system
• Associate degree or higher in business, logistics, or related field

Schedule

General hours are around 6AM–3PM PST, Monday–Friday, with the need to be available and flexible to work some weekends based on business need.

Benefits

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as needed, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility (length depends on situation, location, employment status, and regulations)
• Intermittent or reduced-schedule leave available for certain medical or family care leaves
• Paid time off (vacation or PTO) for full-time and part-time employees based on work location, employment status, salary or hourly status, and years of service
• Various forms of incentive pay for certain roles to drive performance and offer recognition

For more information about benefits, LOA, and paid time off, refer to the Benefits Guide. For details on incentive pay plans, refer to the Incentive Programs Summary.