Quality Control Manager - Final Mile

About the Company

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning distribution, warehousing, fulfillment, managed logistics, transportation, and final mile delivery. It leverages broad 3PL capabilities, market-leading technology, and deep vertical industry expertise to help clients reach greater levels of efficiency, service, and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space, and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL while maintaining flexibility and responsiveness.

Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements with customers for damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer to develop onboarding processes and plans for new independent contractors.
• Provide training to Independent Contractors on proper installation of new products.
• Perform Service Orders as needed.
• Conduct pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with the sales team, customers, and superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors for large installs.
• Ensure all escalated issues are resolved.

Requirements

• High School Diploma, GED, or equivalent required; relevant experience may substitute for education.
• Four-year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred but not required.
• Minimum of two years’ experience in transportation, logistics, customer service, or a related industry.
• Minimum two years’ experience with appliance installation and delivery.
• Valid state driver’s license required.
• Must carry and maintain a valid auto insurance policy.

Skills

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Professional representation of the company.
• Excellent organization, communication, and problem-solving skills.
• Ability to work under minimal supervision with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Sufficient ability to read, speak, and write English to understand and give directions and complete paperwork accurately.
• Ability to operate standard office equipment and perform data entry and typing functions.

Physical Demands

• Work is primarily performed in a climate-controlled environment but occasionally requires work in non-climate-controlled warehouses or outside.
• Requires sitting, walking, and standing; occasional bending and stooping.
• Occasionally requires standing and walking for long periods of time.
• Ability to lift and stack items weighing up to 30 pounds overhead and lift and stack items weighing up to 65 pounds to chest height, carrying them up to fifty feet.
• Occasional ability to climb ladders, stairs, and ramps and perform heavy labor in various weather conditions and temperatures.
• Requires use of hands to control or feel objects and repetitive movements for data entry.
• Requires clear speech for communication and understanding others.
• Requires the ability to see details of objects within close range.

Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.