Quality Control Inspector

About the role

Mission Critical Group (MCG) is seeking a Quality Control Inspector to join our dynamic team. This role is essential for ensuring our custom manufactured products meet client specifications and company quality standards.

Responsibilities

• Inspect, test, or measure materials, products, installations, or work for conformance to client specifications.
• Measure dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers.
• Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required.
• Conduct As-Built Quality Reviews to ensure our products meet or exceed client expectations in terms of quality, uniformity, and reliability upon final inspection.
• Facilitate the timely and effective resolution of product quality issues by serving as a liaison between Engineering, Manufacturing Managers, and/or Production Foreman.
• Ensure Mission Critical Group’s quality and reputation by coordinating the UL labeling of products and assisting during UL inspections and other third-party inspections.
• Uphold impeccable quality levels by working closely with the Manufacturing Manager to continually develop an understanding of Mission Critical Group’s Policies & Procedures and ISO 9001 standards.
• Engage in systematic listening and responsiveness with partners and key clients by assisting the Manufacturing Manager in handling complaints in a timely and effective manner.
• Decrease operational costs and risks by actively assisting in the development and maintenance of policies that enhance process compliance and ensure product quality.
• Perform other duties as assigned.

Qualifications

• 1+ years of experience performing quality control of structural and electrical assemblies within an electrical-type equipment manufacturing environment, such as switchboard, motor control centers, controllers manufacturing, etc.
• 1+ years of experience applying ISO 9001 Quality Management System requirements, preferred.
• Ability to travel between all three facilities in Belle Chasse, LA & Bay St. Louis, MS.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Equipment Maintenance: Knowledge of Mission Critical Group’s products and equipment. Use of tools such as wrenches, screwdrivers, ratchets/sockets, tape measures, and torque wrenches.
• Technical Services: Extensive knowledge of processes related to our products.
• Safety Compliance: The ability to recognize unsafe work habits. Understanding OSHA regulations.
• Verbal & Written Communication Skills: Intermediate skills required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Math Skills: Intermediate skills required, including ability to calculate figures/discounts, proportions, area, etc.
• Computers and Electronics: Knowledge of computer hardware and software, including applications and programming such as Microsoft Office Business Suite.
• Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• ISO 9001 Quality Management System: knowledge of ISO 9001 Quality Management System Requirements.
• Preferred ASQ certification in lean manufacturing, six sigma, preferred.

Education

• High School Diploma or GED required.

Values

• Safety Focus: Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• Have Humanity: Respect the input and ideas of everyone to create the best possible outcome. Be Transparent: Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
• Drive Innovation: Seek new ways to improve and take on new challenges. Be Resilient: Adapt to the ever-evolving business needs enabled by resourcefulness and agility. Always Reliable: Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
• Grit: Learn new things, actively seek feedback, and training. Ownership Mindset: Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own.

Performance Metrics

• Absence Rate: Maintain 97% attendance rate with minimal tardiness.
• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude.
• Continuous Improvement Participation: Actively contribute at least one improvement idea per quarter.
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol.

Work Environment and Physical Demands

• This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays.
• The role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards.
• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.
• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
• Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.

Visual and Auditory Requirements

• Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.