Quality Control Analyst - Valuations

About the Client

This organization operates within the mortgage services industry, focusing on delivering high-quality valuation services to lending institutions. It addresses the challenge of maintaining compliance with regulatory and client standards in appraisal and valuation processes, ensuring accuracy and integrity in mortgage-related valuations.

About the Opportunity

The Quality Control Analyst - Valuations plays a critical role in ensuring the accuracy and regulatory compliance of valuation reports. This position is responsible for analyzing valuation documents, managing provider communications, and supporting quality standards that directly impact the reliability of mortgage services. The role contributes significantly to maintaining client trust and operational excellence.

Responsibilities

• Perform quality control analysis of valuation reports to ensure compliance with regulatory, industry, and client requirements
• Contact valuation providers to discuss revisions or obtain status updates
• Address and resolve issues promptly and accurately
• Meet daily, weekly, and monthly production goals
• Provide feedback to management to improve processes and productivity
• Ensure valuation reports adhere to State and Industry regulations, including Appraiser Independence Requirements
• Identify discrepancies or errors and request detailed revisions
• Follow appropriate escalation protocols
• Complete all QC valuation steps within required SLA timeframes
• Attend departmental meetings and participate in overtime, training, and collaboration events as needed
• Maintain professional relationships with vendors and internal staff
• Communicate daily with QC Managers regarding department operations
• Perform other assigned duties

Requirements

• Minimum 3 years’ experience in real estate appraisal quality control review at AMC or mortgage company level
• College degree preferred
• Strong attention to detail and commitment to quality standards
• Ability to multitask and work with multiple systems in a fast-paced environment
• Willingness and ability to quickly learn new skills, processes, and procedures
• USPAP certification required or completion of the 15 or 7 hr. USPAP training course within employment and maintenance of certification
• Knowledge of valuation processes, procedures, and technology
• Exceptional customer service, communication, and writing skills