Quality Control Analyst - Mortgage Servicing

About the role

Performs a wide range of duties related to the quality control testing of mortgage loans for origination and/or servicing transactions. Responsible for conducting post transaction servicing reviews, and does not have lending authority.

Responsibilities

• Full loan file review to confirm the transaction meets published Bank and Investor credit policy requirements.
• Reviews all data elements and documentation pertaining to the approval or servicing of the loan or product.
• Review of Bank and various agency product guides and policies, which also requires knowledge of archived or dated origination and servicing guidelines as the quality control review is performed on a lagged basis.
• Documents work and research performed. Prepares a clear, concise report of loan level test results including details of moderate and significant findings on a file-by-file basis to be distributed to appropriate internal parties.
• Tracks and escalates trending concerns to QC Manager or Director.
• Completes investigation referrals for submission to Bank Protection upon discovery of any suspicious activity. Assists in any follow up research to assist the investigation.
• Identify and report on issues and trends; escalate for review.
• Build and maintain collaborative relationships with LOB, Business Control groups and the second and third lines of defense (such as Legal, Compliance, Enterprise Risk and Audit).
• Contribute to customer and client satisfaction and deliver value to internal and external customers.
• Participate in audit and regulatory issue follow-up processes.

Requirements

• Bachelor's degree or equivalent experience in banking, lending or quality control required.
• Desired degrees: Business, IT, Accounting, Finance and Economics.
• Minimum 1-2 years advanced level relevant servicing transaction related experience preferred.

Qualifications

• Knowledge of the fundamental concepts related to mortgage servicing transactions along with the ability to apply that knowledge in a quality control function.
• Knowledge of the Bank's, Investors' and Government Program guidelines, as well as policy, legal and regulatory requirements.
• Knowledge of common and standard banking documentation and terminology.
• Ability to work within teams and independently to manage and execute multiple tasks/projects in a dynamic work environment.
• Professional verbal and written communication skills and the ability to communicate with discretion and understanding when confidentiality is needed.
• Ability to work with minimal supervision.
• Strong organizational skills.
• Ability to work efficiently with a low margin of error.

Skills

• Working knowledge of Microsoft Office products.

Benefits

See our benefits page for more information.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Not specified.