QUALITY ASSURANCE ANALYST- COMMERCIAL LOAN SERVICING

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

Benefits

• Medical, Vision, and Dental Insurance
• State Retirement plan
• 457 Deferred Compensation
• Group Term Life Insurance (and optional term life insurance for family members)
• Disability Insurance
• Paid sick leave
• Paid vacation time
• Twenty-eight (28) personal holiday hours
• Twelve (12) paid legal holidays per year
• Tuition reimbursement program

About the role

The Quality Assurance Analyst position is responsible for providing expert analytical support and quality control to the Commercial Loan Servicing Department for all multifamily affordable housing and economic development programs administered by WHEDA. This includes ensuring strict and timely compliance with federal, state, and local guidelines, financing sources, regulations, contracts, and department policies.

Responsibilities

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers.
• Assists management in identifying, developing, and implementing tools needed to improve operational efficiency and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation.
• Performs or assists with other duties as assigned.

Requirements

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field AND 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.

Skills

• Moderate to High Excel Skills preferred
• Knowledge of housing regulations, principles, practices, procedures, and applicable federal, state, and local laws
• Quality control principles, practices, and procedures
• Workflow and process analysis methods
• Data analysis methods
• Policy and procedure development practices
• Attention to detail, and ability to troubleshoot for process improvement
• Customer service principles
• Excellent verbal and written communication skills
• Problem solving skills and ability to work under pressure
• Successful prioritizing and management of work projects
• Ability to work independently and efficiently
• Strong adherence to confidentiality in working with clients and vendors

Pay

Hiring range for this position is from $67,022–$82,559 annually. Offered salary will be based on qualifications and internal pay equity.

Schedule

This position is eligible for a “remote/hybrid work schedule”, after initial training is completed, and at the discretion of the direct manager.