QUALITY ASSURANCE ANALYST - Commercial Lending

About WHEDA

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture. WHEDA values Equity, Diversity, and Inclusion as part of our culture.

Benefits

WHEDA employees participate in the State of Wisconsin benefit package, which includes:

• Medical, Vision, and Dental Insurance
• State Retirement plan
• 457 Deferred Compensation
• Group Term Life Insurance (and optional term life insurance for family members)
• Disability Insurance
• Paid sick leave
• Paid vacation time
• Twenty-eight (28) personal holiday hours
• Twelve (12) paid legal holidays per year
• Tuition reimbursement program

WHEDA has a remote work policy where certain employees may enjoy a hybrid or remote work schedule, based on position and business needs. This position will initially be 100% in-office. After training is complete, a hybrid work schedule may be available at the discretion of the direct manager.

Position Overview

The Quality Assurance Analyst position is responsible for providing expert analytical support and quality control to the Commercial Lending Department for all multifamily affordable housing and economic development programs administered by WHEDA. This includes ensuring strict and timely compliance with federal, state, and local guidelines, financing sources, regulations, contracts, and department policies.

Responsibilities

• Reviews, analyzes, and interprets project and program-level information to ensure accuracy of lending and tax credit activities.
• Identifies missing, inaccurate, or incomplete information and makes recommendations for changes and improvements to policies, processes, and documentation.
• Recommends and assists with the development of sound processes, software functionality, including edits and testing updates.
• Analyzes and evaluates report data to assess the effectiveness of policies and procedures.
• Prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under policies, agreements, and contracts.
• Prepares reports and services, monitors, and collects documentation for specific programs/products within the team as required.
• Performs quality control audits of loan approvals, closings, funding conversion, etc., to ensure compliance with internal policies and procedures and other requirements.
• Assists management in identifying, developing, and implementing tools needed to improve compliance, operational efficiency, and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Coordinates the accuracy and revision of website content, forms, and guides.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation.
• Performs or assists with other duties as assigned.

Qualifications

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field AND 3 years of professional-level experience related to quality assurance; OR equivalent combination of education and experience.
• Valid Driver’s License preferred.

Knowledge and Skills

• Housing regulations, principles, practices, procedures, and applicable federal, state, and local laws
• Quality control principles, practices, and procedures
• Workflow and process analysis methods
• Data analysis methods
• Policy and procedure development practices
• Attention to detail and ability to troubleshoot for process improvement
• Customer service principles
• Excellent verbal and written communication skills
• Problem-solving skills and ability to work under pressure
• Successful prioritizing and management of work projects
• Ability to work independently and efficiently
• Strong adherence to confidentiality in working with clients and vendors

Pay

Hiring Range for this position is from $61,044 to $75,195 Annually. Offered Salary will be based on qualifications and internal pay equity.