Quality Control Analyst - 65650023

About the role

Conducts routine visits and investigates complaints in long-term care facilities, serving as a designated representative under federal and state law.

Responsibilities

• Answers calls, maintains logs, enters complaint data, tracks reports, and conducts assessments and investigations of resident concerns
• Protects confidentiality, reviews documents, writes reports, and identifies systemic issues
• Assists with volunteer paperwork, office supplies, and coordinates meetings
• Acts as primary office contact in the absence of the District Ombudsman Manager and performs other duties as assigned

Qualifications & Skills

• Strong organizational, communication, investigative, and report-writing skills
• Ability to operate office equipment, analyze evidence, handle sensitive information, and make independent decisions
• Proficiency in Microsoft Office and knowledge of investigative techniques and regulations governing ombudsman activities
• Valid Florida driver’s license and ability to travel are mandatory

Additional Requirements

• Must become certified as an Ombudsman
• Pass a Level 2 Background Check
• Adhere to confidentiality protocols