Quality Control Analyst - 65650023

About the role

Conducts routine access visits and investigates complaints in long-term care facilities. Serves as a designated representative authorized by law, under the direction of the District Ombudsman Manager.

Responsibilities

• Answers calls, maintains logs, enters complaint data in web-based systems, tracks reports, and conducts assessments and investigations of resident complaints
• Identifies systemic issues, protects confidentiality, and reports findings
• Assists with volunteer paperwork, office supplies, and meeting arrangements
• Serves as primary office contact when needed and performs additional duties as assigned

Qualifications & Skills

• Strong organizational, communication, and investigative skills
• Ability to handle sensitive information and operate office equipment
• Proficient in Microsoft Office
• Capable of conducting thorough investigations, analyzing data, writing reports, and making independent decisions
• Must maintain confidentiality and establish effective relationships
• Ability to travel using a private vehicle

Requirements

• Must become a certified Ombudsman upon appointment
• Valid Florida driver’s license required
• Background checks are mandatory
• Attendance and travel are essential to the role