Quality & Continuous Improvement Lead

About the role

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. The Quality & Continuous Improvement Lead owns the execution of the long-term quality strategy and operational direction for a Carrier manufacturing facility. This role sets strategies and develops projects and processes to ensure continuous quality improvement, partnering with key stakeholders including Engineering, the factory, suppliers, and the field.

Responsibilities

• Establishes and implements the long-term quality strategy — plans, guidelines, policies, and processes — to ensure achievement of quality targets.
• Leads development of projects and processes to ensure overall quality is continuously improving.
• Leads teams collecting and analyzing quality data from multiple sources to shape quality strategy and programs.
• Leads production-process analyses, ensuring standards are met and recommending improvements (APQP, PPAP, FMEA, SPC, 8D).
• Owns the Quality Management System (ISO 9001), audits, and management reviews.
• Leads customer satisfaction, warranty, and complaint resolution with a continuous-improvement mindset.
• Owns quality KPIs (PPM, COPQ, First-Time Yield) and improvement roadmaps.
• Develops and coaches the quality and quality engineering team.
• Drives operational excellence and performance improvement.
• Develops continuous improvement (CI) and quality capabilities across the site.
• Leads operational excellence deployment.

Qualifications

• Bachelor's degree.
• 8+ years of quality experience, including 3+ years leading quality teams.

Preferred Qualifications

• Degree in Industrial, Mechanical, Chemical or Quality Engineering or related field.
• Proven experience owning a Quality Management System (ISO 9001), including audits and management reviews.
• Expert command of quality core tools (APQP, PPAP, FMEA, SPC, MSA) and problem-solving (8D, root-cause analysis).
• Demonstrated ability to build a quality/continuous-improvement culture and drive customer-satisfaction and warranty performance.
• Track record improving quality KPIs (PPM, COPQ, First-Time Yield).
• Six Sigma Black Belt and/or ISO 9001 Lead Auditor certification strongly preferred.
• Experience in high-growth or fast-paced manufacturing environments.
• Collaborative, bias for action, customer-centric and solution-oriented.

Pay

The annual salary for this position is between $143,000.00 - $286,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance