Continuous Quality Improvement Lead

About the Role

The Continuous Quality Improvement (CQI) Lead serves as a proactive consultant, educator, and advisor, offering expertise in continuous quality improvement. This role involves close collaboration with area leaders and CQI team members to support quarterly improvement planning, improvement events, area huddles, and system initiatives. The CQI Lead supports the planning, execution, and monitoring of processes and systems that align with strategic priorities, ensuring the translation of strategic goals into tactical action plans. This individual collaborates across all levels of the organization to optimize performance, support compliance, and maintain ongoing preparedness for licensing and accreditation surveys across all sites and programs.

Responsibilities

• Project management (short format and system level), including data analysis, facilitation, policy and procedure education, communication plans, and aiding in the creation and sustainment of standard work.
• Support assigned area steering team and huddle systems.
• Work with area leadership to ensure all relevant visual management (e.g., system steering teams, huddles, process control boards) are up to date and functioning as designed.
• Work with area leadership to identify strategic operational and compliance improvement opportunities using relevant area data and trends.
• Develop quarterly improvement plans that align with system strategy and area-specific goals.
• Provide recommendations for developing and operating a high-quality, effective, best-practice-driven performance improvement program.
• Provide in-the-moment training and education on continuous quality improvement processes and philosophy.
• Collaborate with Training & Development to maintain complete and accurate records of education and training provided.
• Promote a team atmosphere by treating individuals with respect and honesty.
• Actively engage in the execution of CQI department goals.
• Grow in the understanding of The Joint Commission (TJC) and other federal and state laws and compliance requirements.
• Support area leaders in deploying regulatory best practices.
• Participate in Rogers committees, performance improvement team meetings, and team projects as directed.
• Attend outside seminars and/or educational classes to promote professional growth.
• Demonstrate a positive and professional attitude toward external parties (provider relations representatives, managed care contractors, visitors, vendors, etc.).
• Comply with hospital policies and procedures, including compliance, human resources, infection control, and employee health policies and programs.
• Perform other duties as assigned.

Skills

• Strong critical thinking skills
• Ability to interpret data into discernible actions
• Experience utilizing problem-solving methodologies to lead groups
• Project management and organization techniques
• Change management principles
• Familiarity with tools for identifying process waste
• Excellent written and verbal communication
• Effective relationship building
• Positive and solution-focused mindset
• Punctuality and preparedness

Requirements

• Minimum of a bachelor’s degree in healthcare, business administration, or a related field. Master's degree a plus but not required.
• Minimum of three (3) years’ experience in organizational process improvement and/or hospital operational problem-solving.
• Computer proficiency and working knowledge of software programs, including Windows packages.
• Valid driver’s license. Must be granted insurable status by the Rogers Behavioral Health Hospital insurance policy.

Physical/Mental Demands

• Able to travel by car and/or air and be away from Rogers Behavioral Health Hospital for extended periods.
• Position requires walking, sitting, and standing. Lifting is moderate; must be capable of lifting a minimum of twenty (20) pounds.
• Reaching, handling, grasping, and manual dexterity necessary to operate various equipment.
• Verbal and hearing ability required to interact with patients and employees.
• Numerical ability required to maintain records and operate a computer.
• Able to plan, control, and direct all aspects of employee relations. Tact required to interact effectively with employees and professional staff.
• Logical thinking and discretion required to make decisions in initiating and implementing policies, procedures, and standards.
• Must be able to read and communicate through written, verbal, and auditory skills and abilities.
• Must be physically and mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

Benefits

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)