Quality and Continuous Improvement Lead

Job Overview

The Quality and Continuous Improvement Lead owns site-level Quality Management System (QMS) execution, the continuous improvement (CI) portfolio, and training governance for the assigned site. This role integrates process governance, audit oversight, corrective actions, and quality-driven training coordination in partnership with Operations.

Responsibilities

• Own site-level execution of the QMS and ensure adherence to SOPs and standards
• Maintain audit readiness; ensure effective containment and CAPA workflows
• Review and validate quality metrics and reporting (daily/weekly/monthly)
• Coach and oversee site Auditors and QCI & Training Coordinators
• Own the site CI roadmap and prioritize improvement opportunities
• Lead or co-lead RCA (5 Whys, Fishbone), 8D, and PFMEA activities
• Run Kaizen/events, track actions, verify benefits, and standardize wins
• Partner with the Central QCI Project Engineer on cross-site initiatives
• Approve training content and ensure training is triggered by quality events
• Validate training completion prior to process release; ensure proper qualifications
• Ensure Lead Operators/Trainers follow approved methods and current SOPs
• Coordinate with LQSA and QS & Training Associate on skills matrix alignment
• Provide daily direction to QCI & Training Coordinators and Auditors
• Communicate performance and risks with Operations, Engineering, and leadership
• Champion a culture of quality ownership and continuous improvement

Minimum Qualifications

• Bachelor’s degree or equivalent experience in Quality, Industrial/Manufacturing, or related field
• 5+ years in quality/CI with demonstrated leadership at the site level
• Working knowledge of QMS, Lean, and basic Six Sigma tools (8D, PFMEA, SPC)
• Strong data analysis, problem-solving, and facilitation skills
• Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Teams)

Preferred Qualifications

• Six Sigma Green Belt or higher; formal Lean certification
• Experience in print, POD, or related high-volume manufacturing
• Experience leading cross-functional Kaizen or CI programs

Working Conditions

• Combination of office and production floor environments; significant walking/standing at times
• May lift up to 50 lbs. occasionally; standard PPE as required
• Schedule may flex to support multiple shifts or events

Benefits

• 401K
• Paid vacation
• Paid holidays
• Sick and safe leave
• Life insurance
• Medical, dental, and vision
• Short and long term disability