Quality Compliance Associate

About the role

The Quality Compliance Associate will serve as a key member of the Internal Compliance & Quality Assurance (ICQA) department and is responsible for administering the College’s corrective action management, compliance monitoring, and quality management activities.

Responsibilities

• Coordinate and administer the College’s Corrective Action Plan (CAP) Program, including monitoring, validation, reporting, and closure activities.
• Maintain quality documentation standards, performs compliance monitoring activities, develops management reports and dashboards, and assists stakeholders in understanding and meeting institutional compliance expectations.
• Serve as a liaison between auditors, process owners, and external stakeholders to facilitate corrective action implementation, monitor progress toward remediation goals, and promote a culture of continuous improvement throughout the College.
• Work collaboratively across all business lines to support compliance with institutional policies and procedures, internal control standards, external oversight requirements, and established ICQA quality management practices.
• Maintain and enhance quality management processes, documentation standards, and promote Good Documentation Practices (GDP).
• Develop and maintain reports, dashboards, metrics, and trend analyses to support management decision-making and risk oversight.
• Identify recurring deficiencies, emerging risks, and opportunities for process improvement and standardization.
• Promote awareness and understanding of ICQA requirements, CAP expectations, and quality standards.
• Provide guidance, training, and support to stakeholders regarding CAP requirements, quality standards, documentation expectations, and compliance obligations.
• Support institutional readiness for audits, reviews, assessments, and external oversight activities.
• Affirmatively assist with special projects, risk assessments, process reviews, and other initiatives supporting the mission of ICQA.

Requirements

• Experience with ISO Quality Management systems (QMS) and lean methodologies.
• Experience in quality assurance, compliance, internal audit, risk management, records management, or a related field.
• Demonstrated experience developing, implementing, monitoring, or validating corrective action plans, compliance programs, internal control activities, quality management processes, or continuous improvement initiatives.
• Demonstrated experience evaluating effectiveness, identifying deficiencies, recommending corrective actions, and monitoring remediation efforts through resolution.
• Demonstrated experience designing, implementing, or improving new programs, processes, governance frameworks, compliance initiatives, quality management systems, or other organizational improvement efforts.

Qualifications

• Knowledge of quality management principles, continuous improvement methodologies, and document control practices.
• Knowledge of internal controls, corrective action planning, compliance monitoring, and risk management concepts.
• Knowledge of Good Documentation Practices (GDP), records management, and quality assurance methodologies.
• Ability to evaluate corrective action evidence and determine whether remediation efforts sufficiently address identified deficiencies.
• Ability to analyze data, identify trends, and develop meaningful reports and dashboards.
• Ability to manage multiple projects, deadlines, and competing priorities.
• Ability to exercise sound judgment and make independent recommendations.
• Strong organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.

Skills

• Ability to organize technical information to document standards, rules, SOPs, and handbooks.
• Experience with reporting tools and document management systems.
• Experience with data analytics and report generation.
• Experience in Microsoft Office Suite and other relevant software applications.

Benefits

Employees at Northern Virginia Community College (NOVA) enjoy a comprehensive benefits package that includes:

• A comprehensive health and dental insurance program.
• A generous paid leave policy.
• A deferred compensation plan.
• Paid parental leave.
• State employee discounts.
• A solid and secure retirement program.

Pay

$75,000 - $85,000

Schedule

M-F-8:30am-5:00pm