Quality Clinic Lead

We need to output HTML fragment with sections: About Us, About The Opportunity, Responsibilities, Required Qualifications, Preferred Qualifications, Physical Requirements, Benefits. Possibly also Location? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. We can include headings like "About Us", "About The Opportunity", "Responsibilities", "Required Qualifications", "Preferred Qualifications", "Physical Requirements", "Benefits". Also maybe "Location" not required as heading; could be a paragraph. We must not include boilerplate like EEO, acknowledgements, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we drop "Acknowledgements", "Equal Opportunity Employer". Also drop "The above job description is not intended to be an all-inclusive list..." etc. We need to preserve all substantive information. So we need to keep the content under each heading. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide what is list vs prose. The "About Us" paragraph is prose ->

  . "About The Opportunity" also prose ->

  . Responsibilities: list of duties -> each bullet as

• . Required Qualifications: list ->
  • . Preferred Qualifications: list ->
    • . Physical Requirements: list ->
      • . Benefits: list ->
        • . Also location maybe a short

          . We must not include headings with filler text. All sections have real content. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First, maybe start with

          About Us

          then

          ... content. About Us text: "As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. Pursuit Aerospace has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products." We'll put that in

          . Next, About The Opportunity: "Reporting to the Quality Manager, the Quality Clinic Lead will be responsible for managing internal and external customer complaints and findings. Perform investigations and determine root cause/corrective action. Support the Quality Manager while improving the effectiveness of the Quality Management System. Ensure that the voice of the customer is understood and systems are in place to control manufacturing processes within a lean environment that will improve customer satisfaction while minimizing non-value-added activity." We'll put

          . Location: "Location: Eastford, CT - Onsite." Could be a

          . Responsibilities: list each bullet. Let's extract responsibilities lines: - Process all customer returned product - Manage customer escapes and complaints - Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions - Lead DIVE activities to find root cause and corrective/preventative actions for escapes - Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap - Manage internal CAR Log, CAR process, and train new users - Manage NMR editing, NMR authority permission and train authorized NMR users - Generate and communicate One Point Lessons and Quality Alerts as necessary - Manage weekly quality meetings with escape information, lessons learned from escapes, internal findings, and training working with EHS and BUMs for department information - Train new inspectors on quality clinic modules - Communicate current customer escape activity and complaints to management - Drive quality into unit flow lines and inspection stations based on lessons learned and best practices - Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product - Troubleshoot and resolve issues impacting quality and delivery on identified product - Submit FAIRs and eQN’s as needed to support the shop - Obtain DPRV certification for top customers to support shipping as a 2nd resource - Make informed decisions related to product quality and next steps - Capable of communicating with all levels of the organization such as Operators, Engineers, Leads, Planners, Management, etc. - Promote quality by mentoring colleagues and less experienced employees - Observe all Company policies, rules, and regulations including good housekeeping, safety and security. We'll put each as

        • . Required Qualifications: list: - High School or equivalent - Three (3) years quality and/or manufacturing experience - One (1) year of inspection experience - Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. - The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. - Must be able to perform work subject to ITAR/EAR regulations. We'll put each as
        • . Preferred Qualifications: list: - Bachelor's degree in Manufacturing or related technical degree - Must be able to interpret blueprints, engineering sketches, and technical documents to determine appropriate measurement methods - Proficiency in Microsoft Word, PowerPoint and Excel - Previous Quality Engineering experience - Previous leadership experience - Clear communication (oral and written) skills - Ability to keep accurate records We'll put each as
        • . Physical Requirements: list: - Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. - Must be able to frequently sit, stand and walk. - Must be able to lift and carry up to 15 pounds. - Must be able to have prolonged periods sitting at a desk and working on a computer. We'll put each as
        • . Benefits: list: - health and disability insurance - 401(k) match - flexible spending accounts - EAP - paid time off - company-paid holidays We'll put each as
        • . Also note that the text says "Pursuit Aerospace also offers a variety of benefits, including ..." We'll keep that as maybe a

          intro then list. But instruction: Use

          • for any list of duties/requirements/benefits, and

            for prose. So we could have a

            intro then

            . But we can also just list; but better to include a short prose sentence then list. However we must not invent content. The benefits sentence is: "Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things." We can keep first sentence as prose

            , then list the benefits as

            • . The second sentence about variability could be considered prose as well; we could include it in same

              or separate. We'll include both sentences in one

              then list. But we need to avoid filler like "varies" etc. The second sentence mentions variability but it's substantive. We'll keep. Thus Benefits section:

              Benefits

              Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

              • health and disability insurance
              ... etc. But that repeats the items; maybe better to just have list without repeating. However instruction: Use
              • for any list of duties/requirements/benefits, and

                for prose. It doesn't forbid having both prose and list. We'll include a short prose intro then list. Now ensure we don't include headings like "Requirements" or "Qualifications" separate; we have Required Qualifications and Preferred Qualifications. Now produce HTML. Let's craft:

                About Us

                As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. Pursuit Aerospace has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

                About The Opportunity

                Reporting to the Quality Manager, the Quality Clinic Lead will be responsible for managing internal and external customer complaints and findings. Perform investigations and determine root cause/corrective action. Support the Quality Manager while improving the effectiveness of the Quality Management System. Ensure that the voice of the customer is understood and systems are in place to control manufacturing processes within a lean environment that will improve customer satisfaction while minimizing non-value-added activity.

                Location: Eastford, CT - Onsite.

                Responsibilities

                • Process all customer returned product
                • Manage customer escapes and complaints
                • Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions
                • Lead DIVE activities to find root cause and corrective/preventative actions for escapes
                • Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap
                • Manage internal CAR Log, CAR process, and train new users
                • Manage NMR editing, NMR authority permission and train authorized NMR users
                • Generate and communicate One Point Lessons and Quality Alerts as necessary
                • Manage weekly quality meetings with escape information, lessons learned from escapes, internal findings, and training working with EHS and BUMs for department information
                • Train new inspectors on quality clinic modules
                • Communicate current customer escape activity and complaints to management
                • Drive quality into unit flow lines and inspection stations based on lessons learned and best practices
                • Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product
                • Troubleshoot and resolve issues impacting quality and delivery on identified product
                • Submit FAIRs and eQN’s as needed to support the shop
                • Obtain DPRV certification for top customers to support shipping as a 2nd resource
                • Make informed decisions related to product quality and next steps
                • Capable of communicating with all levels of the organization such as Operators, Engineers, Leads, Planners, Management, etc.
                • Promote quality by mentoring colleagues and less experienced employees
                • Observe all Company policies, rules, and regulations including good housekeeping, safety and security

                Required Qualifications

                • High School or equivalent
                • Three (3) years quality and/or manufacturing experience
                • One (1) year of inspection experience
                • Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future.
                • The Company cannot offer employment to visa holders who require employer sponsorship in the future