Quality Business Partner - Charlotte, NC.

About the role

This position is responsible for maintaining all current ISO certifications and expanding facility certification across the network. You will develop, implement, and maintain a corporate-wide Quality Management System (QMS), including oversight of regional quality performance. The role supports operational site management in ISO 9001 compliance through training, SOP creation, management reviews, internal and external audits, and sharing best practices. You will act as a resource for quality-related issues, maintain and improve the Maersk QMS, and manage Corrective and Preventive Actions (CAPA).

As a change agent, you will lead continuous and sustainable improvement initiatives, analyze current processes, identify gaps, and propose solutions. You will conduct workshops and training on risk mitigation, CAPA, SOPs, and other QMS-related subjects, and collaborate with site leadership to improve customer satisfaction, process standardization, and efficiency. Additionally, you will build and maintain SharePoint sites for QMS, create automated workflows, and work with Building Directors on quality KPIs and success stories.

Responsibilities

• Maintain and expand facility ISO certifications across the network.
• Develop, implement, and maintain a corporate-wide QMS, including oversight of regional quality performance.
• Support operational site management in ISO 9001 compliance (training, SOP creation, management reviews, audits, and best practices).
• Serve as a resource for quality-related issues and improve the Maersk QMS.
• Manage Corrective and Preventive Actions (CAPA), analyze the impact and cost of poor quality, and foster a culture of prevention.
• Manage new and renewal of applicable regulatory certifications.
• Apply audit skills, prepare for and conduct audits, and perform conformity evaluations.
• Act as a change agent to drive continuous and sustainable improvement.
• Analyze current processes with site leadership to identify gaps and propose solutions for customer satisfaction, standardization, and efficiency.
• Lead workshops and training on risk mitigation, CAPA, SOPs, and other QMS topics.
• Build and maintain SharePoint sites for QMS and create automated workflows.
• Collaborate with Building Directors on quality KPIs, success stories, and opportunities.

Qualifications

This role is part of the professional stream, focusing on applying technical and discipline-specific knowledge rather than managing people. Responsibilities include setting objectives, delivering on work, and influencing tactical decisions. Progression reflects increasing depth of professional expertise, project management capability, and the ability to influence others.

A colleague at this level has in-depth knowledge and experience in their functional area, routinely applying subject matter expertise to solve business issues. They handle most situations independently, seeking guidance only on complex or non-routine topics. They understand the business and interdependencies between functions.

Leaders at this level are accountable for performance and results in teams of less experienced professionals, frontline workers, and admins, adapting plans to address operational challenges.

Benefits

• Medical, dental, and vision coverage
• 401k with company match
• Employee Assistance Program
• Paid Time Off
• Flexible work schedules (when possible)

Pay

Anticipated starting salary range: $110,000–$118,000 annually. The final starting salary will be determined based on market conditions, location, and applicable laws.