Franchise Business Consultant -Located in Charlotte, NC area

About the role

International Dairy Queen, Inc. (IDQ) is a subsidiary of Berkshire Hathaway, Inc., headquartered in Minneapolis, Minnesota. IDQ operates more than 7,800 DQ restaurants in over 20 countries. For more information, visit DairyQueen.com.

Responsibilities

• Implement and execute the Worldwide Operation’s Business Plan for a particular District.
• Develop and implement a district-wide business plan, including integrated marketing, operations, training, development, and supply chain plans.
• Provide necessary counsel and assistance to ensure plans include specific goals and strategies in support of IDQ’s Operations and Marketing Plan.
• Position franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Support other departments/functions as needed.
• Assist with new store openings as required.
• Complete Ad Hoc projects as required.

Qualifications

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management.
• A clean driving record is required.
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Additional Information

• The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus.
• This position requires occasional evening and weekend hours as necessary, to meet business needs of franchisees.
• Additional in-office time may be required to support team/project needs.
• May require sitting in vehicle up to 8 hours per day, when traveling.
• Must be able to be insured by company insurance provider.
• May require frequent (4+ hours per day) communication via telephone and email.
• Requires frequent overnight travel for franchisee and staff meetings/visits.
• May require standing on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
• All your information will be kept confidential according to EEO guidelines.
• Our benefit package includes medical, dental, 401K match, paid time off (including volunteer time as well as parental leave), and so much more!

Benefits

Our comprehensive benefit package supports the well-being of our employees and their families. To learn more about our great benefit offerings, click here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in-office time may be required to support team/project needs.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We strive to maintain an environment where everyone feels welcome.