Quality Auditor – Processes & Warranty Coverage

Responsibilities

• Conduct Quality Process and System Audits across manufacturing plants and validation laboratories, with a primary focus on European operations.
• Plan, prepare, execute, and close audits in accordance with applicable standards and customer requirements.
• Verify compliance with ISO 9001, IATF 16949, ISO 17025, ISO 19011, and internal quality standards, including A10 9000 requirements.
• Identify non-conformities, assess associated risks, and recommend corrective and preventive actions.
• Monitor and verify the effectiveness of implemented corrective actions.
• Conduct Warranty Coverage Audits with a primary focus on U.S. aftersales operations and dealer networks.
• Analyze warranty claims, costs, trends, and supporting documentation to validate warranty coverage requests.
• Assess warranty-related risks and provide evidence-based recommendations.
• Support initiatives aimed at reducing Total Warranty Cost through data-driven decision-making.
• Prepare comprehensive audit reports and present findings to management and key stakeholders.
• Track and monitor Corrective and Preventive Actions (CAPA) through closure.
• Support certification activities and quality management system improvements.
• Promote continuous improvement initiatives leveraging Lean principles and the PDCA methodology.
• Share best practices and lessons learned across business functions.
• Partner with manufacturing plants, laboratories, aftersales networks, and Quality, Warranty, and Data Analytics teams.
• Collaborate with international and cross-functional teams to ensure consistent application of quality standards.
• Provide guidance and coaching to stakeholders regarding audit findings and compliance requirements.
• Support global quality initiatives and contribute to organizational excellence programs.

Requirements

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, Business, or a related discipline preferred.
• Minimum 5 years of experience in automotive quality auditing, quality systems, warranty analysis, manufacturing quality, or a related field.
• Experience conducting audits within automotive manufacturing, laboratory, or aftersales environments.
• Strong knowledge of automotive quality auditing principles and practices.
• Extensive understanding of (ISO 9001, IATF 16949, ISO 17025,ISO 19011).
• Experience analyzing warranty claims, warranty costs, and quality trend data.
• Proficiency in Advanced Excel and data-driven reporting.
• Experience utilizing Power BI and digital audit platforms.
• Knowledge of quality management systems and compliance requirements.
• Professional proficiency in English.
• Internal auditing techniques.
• PDCA (Plan-Do-Check-Act) methodology.
• Lean principles and continuous improvement practices.
• 8D problem-solving methodology.
• FMEA (Failure Mode and Effects Analysis).
• 5 Whys Root Cause Analysis.
• Ishikawa (Fishbone Diagram).
• Certifications ISO 9001 Auditor Certification.
• IATF 16949 Auditor Certification.
• ISO 17025 Auditor Certification.
• A10 9000 Auditor Certification (Stellantis Internal Standard for Validation Laboratories).