Quality Assurance Supervisor

About the role

The Quality Assurance Supervisor at Cencora plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They oversee quality-related activities, provide guidance to associates, and ensure compliance with local regulatory requirements.

Responsibilities

• Review and manage incident documentation.
• Participate in investigations on non-conformities or deviations from established quality standards.
• Support corrective and preventive action initiatives to address root causes.
• Create comprehensive reports and monitor deviations and subsequent actions.
• Report any deviations or potential problems to global QA and local leadership.
• Deal with customer complaints effectively.
• Develop and maintain a robust Quality Management System (QMS).
• Organize and support management review meetings.
• Oversee the Suppliers Evaluation Program.
• Audit suppliers and ensure they meet quality expectations.
• Communicate with relevant parties within the organization regarding audits and changes.
• Audit pest control and facility cleaning programs.
• Support technical quality support, including reviewing and verifying technical change controls, calibration, maintenance, and qualification/validation programs.
• Implement processes to monitor product/service quality throughout the lifecycle.
• Execute tasks using dedicated software tools such as Master Control and SharePoint.
• Train employees on quality standards, processes, and techniques.
• Identify opportunities for process improvements and implement Lean Six Sigma methodologies.
• Participate in client meetings and monitor feedback to identify areas for improvement.

Requirements

• High School Diploma/GED required.
• BS in Science, Quality Management, Engineering, or related field preferred.
• Minimum 2-5 years of experience in Quality, Operations, or related field in the healthcare industry.
• Minimum of 2 years of coordination/supervisory experience in Quality, Operations, or related field in the healthcare industry.

Qualifications

• Basic PC skills, including MS Word, Excel, and PowerPoint.
• Demonstrated understanding of quality assurance in a regulated environment.
• Effective problem-solving skills.
• Strong communication (written and verbal).
• Strong organizational skills.
• Ability to develop and maintain good relationships with associates at all levels within the company and with external parties.
• Able to work independently and with a team when required.

Skills

• Basic PC skills, including MS Word, Excel, and PowerPoint.
• Demonstrated understanding of quality assurance in a regulated environment.
• Effective problem-solving skills.
• Strong communication (written and verbal).
• Strong organizational skills.
• Ability to develop and maintain good relationships with associates at all levels within the company and with external parties.
• Able to work independently and with a team when required.

Benefits

Cencora offers a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. These include traditional offerings like medical, dental, and vision care, as well as support for working families, personal growth opportunities, and more. For details, visit this link.

Pay

Details about pay are not specified in this job posting.

Schedule

This role is available for first shift, Monday through Friday, with start time flexibility. Remote or hybrid work is not an option.