Quality Assurance Supervisor

About the role

The Quality Assurance Supervisor at Cencora plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They oversee quality-related activities, provide guidance to associates, and ensure compliance with local regulatory requirements.

Responsibilities

• Review and manage incident documentation.
• Participate in investigations on non-conformities or deviations from established quality standards.
• Support corrective and preventive action initiatives to address root causes.
• Create comprehensive reports and monitor deviations and subsequent actions.
• Report any deviations or potential problems to global QA and local leadership.
• Deal with customer complaints effectively.
• Develop and maintain a robust Quality Management System (QMS).
• Organize and support management review meetings.
• Oversee the Suppliers Evaluation Program.
• Auditing and inspection tasks, including responding to auditor inquiries.
• Aid in setting up and participating in Risk Management and Change Control processes.
• Ensure clients are informed about changes and communicate accordingly.
• Ensure pest control and cleaning programs are properly implemented and documented.
• Support technical quality support, including reviewing and verifying technical change controls, calibration, maintenance, and qualification/validation programs.
• Implement processes to monitor product/service quality throughout the lifecycle.
• Execute all tasks using dedicated software tools.
• Ensure compliance with industry standards, customer requirements, and internal policies.
• Identify opportunities for process improvements through data analysis and continuous evaluation of existing workflows.
• Participate in client meetings to monitor feedback and satisfaction levels.

Requirements

• High School Diploma/GED required.
• BS in Science, Quality Management, Engineering, or related field preferred.
• Minimum 2-5 years of experience in Quality, Operations, or related field in the healthcare industry.
• Minimum of 2 years of coordination/supervisory experience in Quality, Operations, or related field in the healthcare industry.

Qualifications

• Basic PC skills, including MS Word, Excel, and PowerPoint.
• Demonstrated understanding of quality assurance in a regulated environment.
• Effective problem-solving skills.
• Strong communication (written and verbal).
• Strong organizational skills.
• Ability to develop and maintain good relationships with associates at all levels within the company and with external parties.
• Able to work independently and with a team when required.

Skills

• Basic PC skills, including MS Word, Excel, and PowerPoint.
• Demonstrated understanding of quality assurance in a regulated environment.
• Effective problem-solving skills.
• Strong communication (written and verbal).
• Strong organizational skills.
• Ability to develop and maintain good relationships with associates at all levels within the company and with external parties.
• Able to work independently and with a team when required.

Benefits

Cencora offers a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. These include traditional offerings like medical, dental, and vision care, as well as support for working families, personal growth opportunities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Pay

Details on pay are not specified in this job posting.

Schedule

This role is available for first shift, Monday through Friday, with start time flexibility. Remote or hybrid work is not an option.