Quality Assurance Supervisor

Position Purpose/Summary

The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company's policies, procedures, and activities involved in assuring the quality of manufactured products. They maintain close working relationships with other department managers and supervisory personnel in order to achieve product quality, identify, solve and prevent problems affecting product quality, maximize productivity, and comply with regulatory requirements.

Position Responsibilities-Tasks-Deliverables

• Manages all quality department activities on the shift.
• Reviews the daily production schedule; adjust the quality department schedule to ensure quality inspections and reporting are met.
• Directs the Quality team in fulfilling customer sample requests.
• Establish and modify work procedures.
• Oversee and ensure compliance of specs within the production write-ups.
• Maintain and monitor the company’s Retain program.
• Oversee the implementation of quality standards, programs and processes to improve operational efficiencies and reduce/eliminate production waste.
• Ensure Questionable Material Report (QMR) program compliance through accurate documentation, disposition and timely follow through with closure.
• Ensures Plant Floor documentation is accurate and followed.
• Demonstrates critical thinking with other department leaders, customers, and suppliers when creating dispositions.
• Leads investigations of customer complaints and root cause analysis.
• Reports results internally and to customers.
• Communicate to Management all out of compliance (OOC) issues found during inspections.
• Participates in Internal Audit programs as directed.
• Disposes questionable products on production lines, elevate to the Quality Manager as needed.
• Oversees incoming inspection of materials, to include chemicals and components.
• Disposes of employee concerns with sound judgment and ability to make on the spot decisions.
• Oversees and ensures effective employee training on GMP/SOP’s.
• Upholds GMP processes and GMP audits.
• Demonstrates proactive action to avoid quality concerns.
• Follows all company guidelines for Emergency Evacuation to ensure employee safety.
• Maintains a clean and safe work environment at all times.

Key Performance Indicators (KPIs)

• Manages assigned workforce to meet day to day expectations for quality, quantity, timeliness, and cost.
• Zero Defects
• Zero Recalls
• Zero past due QMRs
• Incoming Component Release on Time
• Report product holds with escalation process

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• 401(k) & 401(k) match
• Pet Insurance
• Paid time-off
• Paid holidays
• Tuition reimbursement
• Flexible Spending Account
• Dependent Care Subsidy
• Childcare Resources
• Commuter Benefits
• Employee Assistance Program
• Disability Insurance
• Employee Discounts

Qualifications

• High School Diploma or GED – Required
• Bachelor’s Degree in a related field – Preferred
• Or equivalent work experience
• 3 years’ related experience in a contract packaging, light industrial manufacturing or similar business within consumer manufacturing environment
• Over-the-Counter (OTC) experience preferred
• Specific experience in safety, regulated production/GMP, and quality focused work responsibility
• Minimum of 3 years’ experience using critical thinking skills to identify analyze, and solve problems
• 1-3 years’ experience working in a leadership role demonstrating effective mentorship and coaching skills to motivate employees and promote positive team building
• Working knowledge of ISO reqs, CAPA, FMEA
• Working knowledge and application of Quality System policies and procedures
• Self-motivated and self-directed initiative to take action, achieve results, think creatively, and work efficiently and competently
• Strong mathematical abilities
• Exceptional attention to detail in communication, data integrity, timeliness, and accuracy
• Ability to address conflict and resolve well
• Demonstrates and promotes personal accountability amongst team members
• Technology/Software Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)
• Experience with an ERP system in a manufacturing environment a plus
• Communication Exceptional verbal and written communication skills
• Bilingual English/Spanish – Preferred
• Able to effectively and efficiently communicate issues and solutions to management and employees
• Physical Capabilities: Strength (lifting, dexterity, repetitive motion): Ability to lift up to 20 pounds. Movement (standing, Stopping, Sitting, Crouching, Crawling): Regularly stands; walks; sits; uses hands to type, grasp/handle, or reach with hands and arms. May need to stoop, kneel or crouch. Hearing (loud noise tolerance, quiet work area, public speaking, receive work direction): Reasonable capacity so as to accept and provide work direction or training in a loud, busy environment. Vision (judge distance, read signs, extended computer work, identify details): Utilizes close vision, distance vision, peripheral vision and depth perception.