Quality Assurance Supervisor

About the role

Reporting to the Manager, Quality Assurance, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.

Responsibilities

• Lead with impact: Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
• Champion the customer experience: Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
• Drive problem-solving: Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
• Keep operations on track: Allocate resources, manage workflow, and deliver on service-level agreements.
• Measure what matters: Define and track KPIs to drive consistent performance and outcomes.
• Balance agility with strategy: Deliver rapid improvements while building for sustainable, long-term success.
• Deep dive into our ecosystem: Master DoorDash systems and processes to enable your team and our customers to thrive.

Requirements

• You have 2+ years of leadership experience, including at least 1 year in quality assurance.
• You’re committed to developing people, coaching, mentoring, and fostering growth while embracing a learner’s mindset yourself.
• You’re data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
• You are an operator, translating analysis to actions quickly, testing your hypotheses, and using ‘first principles’ to solve challenging business problems at their root level.
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
• You embody DoorDash values:
  • We are leaders – Leadership is embraced at every level.
  • We are doers – We build the future through action and innovation.
  • We are learners – We grow every day, no matter our role or tenure.
  • We are customer-obsessed – Our mission to grow and empower local economies drives everything we do.
  • We are all DoorDash – Our people make the magic happen, together achieving ambitious goals.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $72,000—$105,900 USD. In addition to base salary, the compensation for this role includes opportunities for equity grants. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

Benefits

• Comprehensive benefits package including:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act)
  • 11 paid holidays
  • Disability and basic life insurance
  • Medical, dental, and vision benefits
  • Family-forming assistance
  • Mental health program
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles:
  • Vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week)
  • Paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)