Quality Assurance Supervisor

Join DHL Supply Chain, the Logistics Company for the World, and become an essential part of everyday life by connecting people and improving lives. If you have a passion for people, problem-solving, and continuous improvement, we invite you to explore career possibilities with us.

About the role

Supervisor supporting a specific quality assurance program and quality control activities to ensure site compliance with the DHL Quality Management System, customer requirements, and regulatory standards. This position directly supervises hourly associates supporting quality activities.

Responsibilities

• Support the maintenance and continuous improvement of the overall quality system or specific procedures, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support during key regulatory, customer, and third-party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance with processes and regulations.
• Serve as a customer point of contact for QA-related issues/initiatives as assigned.
• Partner with QA management to develop, distribute, and maintain regular management reports.
• Ensure daily compliance with regulatory requirements relevant to operations.
• Meet customer service and business standards requirements daily.
• Plan, conduct, and act upon inspection processes (e.g., Gemba, Standards Confirmation).
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II).
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree (preferred).
• Some knowledge of QA (preferred).
• People management experience (preferred).
• Sufficient computer application experience.
• Strong written and verbal communication skills.
• Data analysis experience.
• Training and facilitation skills.
• Self-management abilities.

Pay

National salary range: $55,000 – $90,000. State-specific ranges:

• California: $70,304 – $90,000
• Washington: $80,169 – $90,000
• New York: $62,354 – $90,000
• Colorado: $57,500 – $90,000

Benefits

• Medical, Dental, and Vision coverage
• Prescription benefits
• Discounted Stock Purchase Plan
• 401K retirement plan
• Generous PTO policy