Quality Assurance Supervisor

About the role

Prudential Overall Supply is seeking a Quality Assurance Supervisor to lead quality initiatives within our industrial laundry operations. This role serves as the site-level quality leader, ensuring compliance, driving continuous improvement, and maintaining the highest standards of product and process quality.

Responsibilities

• Quality Leadership & Ownership
  Serve as the primary point of contact for all quality-related matters at the plant level
  Lead and develop site quality efforts in alignment with corporate Quality Assurance standards
  Act as the on-site extension of the corporate QA function, ensuring consistency across locations
  Provide guidance and training to supervisors and plant staff on quality expectations and standards

• ISO Compliance & Audit Readiness
  Maintain and support ISO 9001 certification compliance
  Lead internal audits, inspections, and documentation processes
  Ensure accurate and complete recordkeeping for all quality-related activities
  Identify gaps, implement corrective actions, and track resolution to completion
  Prepare reports summarizing audit findings, trends, and improvement actions

• Continuous Improvement & Process Optimization
  Analyze production processes to identify quality risks and inefficiencies
  Lead root cause analysis and corrective/preventive actions (CAPA)
  Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies
  Partner with operations to improve workflow consistency, efficiency, and output quality

• Quality Control & Issue Resolution
  Oversee all quality control activities, including: Incoming materials inspection
  In-process checks
  Final product verification
  Investigate quality issues, non-conformances, and customer complaints
  Implement sustainable solutions to prevent recurrence

• Cross-Functional Collaboration
  Partner with the General Manager and plant leadership team to improve operational performance
  Act as the voice of quality in daily production meetings and decision-making
  Collaborate with procurement, vendors, and corporate teams on quality-related matters
  Conduct supplier evaluations and audits as needed

Qualifications

• Bachelor’s degree in a technical or related field preferred
• 2+ years of experience in Quality Assurance or Quality Control in a manufacturing or processing environment
• Experience supporting or participating in ISO audits and certification processes (ISO 9001 strongly preferred)
• Knowledge of quality systems, root cause analysis, and continuous improvement tools
• Strong analytical and problem-solving skills with a hands-on approach
• Ability to influence and communicate effectively across all levels of the organization
• Highly organized, detail-oriented, and results-driven