Quality Assurance Supervisor

About the role

The Quality Assurance Supervisor is responsible for ensuring that all assigned areas of the site Quality Management System (QMS) consistently meet established requirements. This role plays a critical part in the success of our QMS and requires a hands-on approach, working closely with cross-functional teams to manage key programs and drive continuous improvement efforts.

Responsibilities

• Manage and develop Quality team personnel, including hiring, oversight, guidance, and development support.
• Support development of goals for direct reports and provide routine feedback through formal and informal channels.
• Assign daily and long-term job functions and projects to team members.
• Ensure daily records are complete, accurate, and approved for finished product positive release.
• Track error rates, assist cross-functional teams with root cause analysis, and identify/implement process improvements.
• Manage the site document control program to ensure active documents (SOPs, JWIs, OLPs, etc.) are current and accessible.
• Monitor production areas for obsolete documentation.
• Support communication of packaging defects to vendors, Shift Managers, and Operators, ensuring corrective action follow-up.
• May include coordination with corporate teams.
• Lead cross-functional coordination of raw material and finished product holds, including network hold alerts.
• Create and manage rework/reinspection protocols, including supervision, tracking, and training.
• Support the Quality Manager with audit scheduling and cross-functional team readiness.
• Ensure routine and specialized line audits and inspection activities are completed and documented correctly.
• Provide training support, maintain sample standards, and assist with test equipment.
• Assist the Quality Manager with QMR report preparation, meeting coordination, record keeping, and CAPA follow-up.
• Provide general project support and department backup as assigned.
• Oversee all aspects of the Pest Control program.
• Compile data for weekly, monthly, and KPI reports for the plant Management team.
• Assist the plant Quality Engineer with data gathering and statistical and capability analyses as needed.
• Review PTR documents with Corporate R&D and plant personnel prior to execution.
• Cook up PTRs for new products or product changes (e.g., batch recipes, corrugate, bottles).
• Lead the site Change Control program and ensure timely communication and execution of Quality requirements.
• Collaborate with all plant departments to ensure timely disposition or rework of finished goods.
• Ensure all quarantined or non-conforming product is properly labeled and contained through final disposition.
• Coordinate concession report creation and routing with site teams, R&D, Corporate Quality, and other stakeholders.
• Ensure release criteria are executed successfully.
• Partner with the site QE to ensure all TT documentation is complete and properly reviewed/approved.
• Ensure the Quality team adheres to safe chemical handling practices and proper PPE usage.
• Set a positive example for peers and team members.
• Serve as backup to the Quality Manager when needed.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• Oversee administration of the Agile system.
• Review and approve ordering of supplies and services.
• Review monthly budget for spending.
• Participate in and support Lean activities.

Qualifications

• Bachelor’s degree in Math, Science, or a related field.
• Five years of related quality experience in a manufacturing environment.
• Supervisory experience, or at least three years of experience leading projects and/or coordinating the work of others.

Skills and Abilities

• Strong oral and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Word, Excel, and Access.
• Able to effectively interact with employees at all levels.
• Able to work under pressure for extended periods while maintaining results.
• Demonstrated experience in quality manufacturing environments.
• Experience with CI/LEAN programs preferred.
• Able to prioritize and adapt in a fast-paced environment.
• Strong leadership, team-building, coaching, and mentoring skills.

Pay

$106,400 – $159,500

Schedule

Monday–Friday, 8:00 AM – 5:00 PM