Quality Assurance Supervisor
About the role
Prudential Overall Supply is seeking a Quality Assurance Supervisor to lead quality initiatives within our industrial laundry operations. This role serves as the site-level quality leader, ensuring compliance, driving continuous improvement, and maintaining the highest standards of product and process quality. This is a hands-on leadership role that partners closely with plant operations and corporate quality to ensure consistency, compliance, and performance across all quality systems.
Responsibilities
- Quality Leadership & Ownership
- Serve as the primary point of contact for all quality-related matters at the plant level
- Lead and develop site quality efforts in alignment with corporate Quality Assurance standards
- Act as the on-site extension of the corporate QA function, ensuring consistency across locations
- Provide guidance and training to supervisors and plant staff on quality expectations and standards
- ISO Compliance & Audit Readiness
- Maintain and support ISO 9001 certification compliance
- Lead internal audits, inspections, and documentation processes
- Ensure accurate and complete recordkeeping for all quality-related activities
- Identify gaps, implement corrective actions, and track resolution to completion
- Prepare reports summarizing audit findings, trends, and improvement actions
- Continuous Improvement & Process Optimization
- Analyze production processes to identify quality risks and inefficiencies
- Lead root cause analysis and corrective/preventive actions (CAPA)
- Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies
- Partner with operations to improve workflow consistency, efficiency, and output quality
- Quality Control & Issue Resolution
- Oversee all quality control activities, including: incoming materials inspection, in-process checks, final product verification
- Investigate quality issues, non-conformances, and customer complaints
- Implement sustainable solutions to prevent recurrence
- Cross-Functional Collaboration
- Partner with the General Manager and plant leadership team to improve operational performance
- Act as the voice of quality in daily production meetings and decision-making
- Collaborate with procurement, vendors, and corporate teams on quality-related matters
- Conduct supplier evaluations and audits as needed
Qualifications
- Bachelor’s degree in a technical or related field preferred
- 2+ years of experience in Quality Assurance or Quality Control in a manufacturing or processing environment
- Experience supporting or participating in ISO audits and certification processes (ISO 9001 strongly preferred)
- Knowledge of quality systems, root cause analysis, and continuous improvement tools
- Strong analytical and problem-solving skills with a hands-on approach
- Ability to influence and communicate effectively across all levels of the organization
- Highly organized, detail-oriented, and results-driven
What success looks like
- Strong audit performance with consistent ISO compliance
- Reduction in quality issues, rework, and customer complaints
- Improved process consistency and operational efficiency
- Effective collaboration with plant leadership and corporate QA
Benefits
- Competitive Pay
- Comprehensive Benefits Package – Medical, Dental, and Vision coverage
- 401(k) with Company Match
- Profit Sharing
- Paid Time Off – Vacation, holidays, and sick time
- Tuition Reimbursement
- Paid Life Insurance
- Consistent Schedule – Monday through Friday
- Uniforms Provided
- Employee Discounts
- Career Growth Opportunities – We promote from within
About Prudential Overall Supply
Since 1932, Prudential Overall Supply has been a leader in uniform and textile rental services. We provide best-in-class solutions including uniform rental, lease, and purchase programs across a wide range of industries. We are proud to be an essential service provider, supporting our customers and communities with reliable, high-quality service. Our long-tenured employees and strong customer relationships are the foundation of our continued success.