Quality Assurance Supervisor

About the role

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and maltreatment that NYC receives from the New York Statewide Central Register of Child Abuse and Maltreatment.

Responsibilities

Under the supervision of a Child Protective Manager, the Quality Assurance Supervisor will work within a unit responsible for encompassing all areas of quality assurance within the Division of Child Protections (DCP). The Supervisor will conduct on-going case reviews of open investigations, analyze child welfare case best practice across the division, and immediately provide coaching to front line staff, as necessary, to support safety.

• Review and incorporate family history to support discussions around safety and risk planning with team
• Assess validity of allegations; determines and implements an appropriate plan of action, which may include the removal of child(ren) from the home
• Monitors progress of the safety/service plan
• Ensure all pertinent parties are notified and participate in action meetings/clarification calls for continuity and consensus around the safety plan/service planning to address risk
• Utilize various in-house supports and databases to support/justify the program’s rationale for action(s) and/or decision(s) made with respect to the plan for a family
• Enter and maintain computerized records, including ASAP tool, email correspondence, case management tracking, and any other program related materials
• Conduct case conferences with staff by reviewing pertinent case records and reports, clarifying and requesting information and data, in order to ensure appropriate agency mandated services, referrals/treatment plans are being provided
• Monitor programmatic operations of borough/program, by observing performance, meeting with staff, making field visits, reviewing performance reports, reviewing available records in order to ensure compliance of staff/program with stated objectives, policy, city, state and federal mandates
• Develop and construct evaluation instruments and tools by analyzing program objectives, researching alternative evaluation formats, pre-testing designs where possible in order to measure the performance of DCP operations
• Draft reports in narrative form, using standard forms or formats, by reviewing, summarizing and explaining data, in order to record, analyze work activities, review findings and recommendations made by oversight bodies
• Participate in the drafting of policy and procedures manuals, memoranda and other instructional guides by using information gathered from governmental regulations, management policy decisions, background research, following agency format, in order to standardize work activity in compliance with laws, regulations and policies
• Intervene in difficult or non-routine cases by reassessing the situation, making special referrals, conferring with other agencies, providing special direction and consultation, following up on results, in order to facilitate resolution of special
• May make field visits for the purposes of investigation or consultation, including to review files, conference with staff, participate in meeting, provide one on one coaching and any other quality assurance measures requiring field work
• Represent the unit/division in training sessions, meetings by asking relevant questions, taking notes, in order to learn new or revised agency procedures, regulations and other matters
• Support other programs on special projects/request, as assigned by the Deputy Director

Requirements

• A baccalaureate degree from an accredited college or university, including or supplemented by 24 semester credits in one or a combination of the following fields: social work, psychology, sociology, human services, criminal justice, education (including early childhood), nursing or cultural anthropology, at least 12 of which must have been in one of these disciplines
• 30 semester credits toward a Masters of Social Work degree or toward a graduate degree in a related field
• At least 18 months of child protective casework experience

Qualifications

The preferred candidate should possess a record of proven managerial or supervisory accomplishments in child protection or a closely related human service field, a Master of Social Work degree or master’s degree in a related discipline, excellent communications skills, and knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system.

• Familiarity working with NYC’s diverse communities
• Experience and ability to step into an existing unit and assume all responsibility quickly
• Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position

Pay

The selected candidate will be offered a salary of $100,050 - $121,290.