Quality Assurance Supervisor

This position is for 1st shift.

About the role

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. This role is the direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer, and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute, and maintain regular management reports.
• Meet regulatory requirements relevant to operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes (e.g., Gemba, Standards Confirmation) on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II, etc.).
• Other duties as assigned.

Requirements

• Bachelor’s Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self-management.

Pay

National salary range of $55,000 - $90,000. State-specific ranges:

• California: $70,304 - $90,000
• Washington: $80,169 - $90,000
• New York: $62,354 - $90,000
• Colorado: $57,500 - $90,000

Benefits

• Medical, Dental, Vision, and Prescription coverage.
• Discounted Stock Purchase Plan.
• 401K retirement plan.
• Generous PTO policy.