Quality Assurance Supervisor

Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities, we look forward to exploring career possibilities with you!

About the role

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. This position directly supervises hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provides support on key regulatory, customer, and third-party audits.
• Tracks, monitors, and reports quality assurance metrics for the site.
• Monitors the training and development of site associates to ensure compliance with processes and regulations.
• Acts as a customer point of contact for QA-related issues/initiatives as assigned.
• Partners with QA management to develop, distribute, and maintain regular management reports.
• Meets regulatory requirements relevant to operations on a daily basis.
• Ensures customer service and business standards requirements are met daily.
• Plans, conducts, and acts upon inspection processes (e.g., Gemba, Standards Confirmation) on a daily basis.
• Supervises, coaches, and trains hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II, etc.).
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication skills.
• Data analysis experience.
• Training and facilitation skills.
• Self-management skills.

Pay

National salary range: $55,000 - $90,000. State-specific ranges:

• California: $70,304 - $90,000
• Washington: $80,169 - $90,000
• New York: $62,354 - $90,000
• Colorado: $57,500 - $90,000

Benefits

• Medical, Dental, and Vision coverage
• Prescription benefits
• Discounted Stock Purchase
• 401K retirement plan
• Generous PTO policy