Quality Assurance Supervisor

About the role

Career Team is seeking a Quality Assurance Supervisor to join our dynamic team. This role is remote and full-time, non-exempt.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Maintain and update multiple spreadsheets and reporting tools daily
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Assist with preparation for and response to program monitoring and audits
• Partners with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment
• Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a positive attitude and a “ZAG” mindset

Qualifications

• Bachelor's degree or equivalent workforce experience
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility is a must
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Computer literate with strong MS Excel skills, Google Drive experience, and the ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality

Benefits

As an Equal Opportunity Employer, Career Team offers competitive compensation, comprehensive benefits, and a supportive work environment. Details will be provided upon offer of employment.