Quality Assurance Supervisor

About the role

Career Team is a leading workforce development organization that blends cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. This role is part of our Quality Assurance team, which plays a crucial role in ensuring our programs meet the highest standards.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Maintain and update multiple spreadsheets and reporting tools daily
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Assist with preparation for and response to program monitoring and audits
• Partners with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment
• Maintain a high level of accuracy and confidentiality in handling participant information
• Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances
• Support the development and continuous improvement of policies, procedures, and quality management practices

Requirements

• Bachelor's degree or equivalent workforce experience
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality

Qualifications

• Passionate about making a difference and believing in the power of technology to transform lives
• Positive attitude and a "ZAG" mindset

Skills

• Strong attention to detail
• Organizational, analytical, and research skills
• Computer literacy with MS Excel and Google Drive
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment

Benefits

• Flexible remote work schedule
• Competitive salary range of $60,000 - $70,000
• Opportunities for career growth and development

Pay

• $60,000 - $70,000 annually

Schedule

• Remote work
• Business hours for assigned contracts

Company Overview

Founded in 1996, Career Team, LLC is a private workforce development organization. We have been recognized for our innovative approach to workforce development, receiving numerous honors including being named one of America's 500 fastest-growing privately held companies by Inc. Magazine, and featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine, and the British Broadcasting Network as an innovative, government-funded solutions program. We are committed to closing the nation's opportunity divide through additional government-funded workforce sites and building staff capacity of workforce funding sources and industry providers. As an Equal Opportunity Employer, we are dedicated to providing a diverse and inclusive workplace where everyone feels valued and respected.