Supervisor

About the role

The Role As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to come back.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Requirements

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting
• Strong communication skills and the confidence to resolve guest concerns professionally
• A floor-first work style; you lead by being present and doing the work alongside your team
• Basic financial awareness including labor, sales goals, and cost control
• Able to stand and walk for extended periods and occasionally lift 25 to 50 pounds
• A high school diploma or equivalent required
• Flexible availability including nights, weekends, and holidays

Qualifications

Average qualifications for this role include:

• High school diploma or equivalent
• 1 to 2 years of experience in a similar role
• Basic financial awareness
• Ability to stand and walk for extended periods
• Occasional lifting up to 50 pounds
• Flexible availability including nights, weekends, and holidays

Skills

• Leadership and coaching skills
• Customer service orientation
• Financial management basics
• Physical stamina and flexibility

Benefits

Lucky Strike Entertainment offers a comprehensive benefits package including medical, dental, and vision plans, wellness resources, a 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), vacation and holidays, and additional perks such as discounts on bowling, Boomer's, and waterpark facilities, retail stores, and events. Incentives and/or benefit packages may vary depending on the position.