Quality Assurance Supervisor

About the role

As a Quality Assurance Supervisor, you will lead and develop a team of QA Inspectors and Lab Techs through training, mentoring, and performance feedback to strengthen team knowledge, support process standardization, and drive continuous improvement. You will prioritize daily quality activities and manage multiple tasks simultaneously, ensuring critical issues are addressed promptly while maintaining organization and attention to detail. Oversee the daily QA operations, including managing holds, rework, trials, and addressing defects as they arise. Work closely with the operations team to ensure all line issues are tracked, resolved in a timely manner, and that preventive measures are put in place for recurring issues.

Responsibilities

• Lead and develop a team of QA Inspectors and Lab Techs through training, mentoring, and performance feedback
• Prioritize daily quality activities and manage multiple tasks simultaneously, ensuring critical issues are addressed promptly
• Oversee daily QA operations, including managing holds, rework, trials, and addressing defects
• Work closely with operations to ensure timely resolution of line issues and preventive measures for recurring issues
• Monitor and control implementation of corrective actions to resolve defects swiftly and efficiently
• Enforce quality control standards that align with industry regulations and company goals
• Develop and maintain detailed quality documentation, including metrics, reports, and SOPs
• Support audits, inspections, and reviews ensuring ongoing compliance with ISO 9001 and other relevant standards
• Track and analyze quality KPIs and performance metrics, supporting continuous improvement initiatives
• Utilize data-driven analysis and advanced Excel or other reporting tools for risk analysis and informed decision making
• Identify opportunities for process improvements and enhance quality assurance methodologies

Requirements

• 3-5 years of experience in a QA/QC role within manufacturing production operations
• Strong knowledge of packaging; experience in chemical manufacturing is preferred
• Expertise in ISO 9001, 21 CFR Part 820, and other quality standards
• Hands-on experience supporting or leading audits and inspections
• In-depth knowledge of process improvement methodologies
• Analytical experience with data-driven decision making
• Familiarity with regulatory guidelines for imports and exports

Qualifications

• Experience in chemical manufacturing is preferred

Work Environment

This role is within a manufacturing facility, characterized by a fast-paced production environment. The position primarily involves standing throughout the shift and interacting with production, quality, shipping, purchasing, and supply chain teams. Personal protective equipment (PPE) is required per facility guidelines.

Schedule

Standard working hours are from 8 am to 4 pm, but you must be available 24/7 to address urgent issues as they arise. Supervising six direct reports across all three shifts and handling traditional coaching and developmental conversations with the team is part of the role.

Job Type & Location

Contract to Hire position based out of North Chicago, IL. Fully onsite.

Pay

The pay range for this position is $37.50 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

Anticipated to close on Nov 2, 2026.