Quality Assurance Specialist - Patient Access-30975

Location: Chicago, Illinois | Business Unit: Rush Medical Center | Hospital: Rush University Medical Center | Department: Patient Access-Pre-Visit | Work Type: Full Time (Total FTE between 0.9 and 1.0) | Shift: Shift 1 | Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Pay

Pay Range: $25.20 - $39.69 per hour. Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Benefits

Rush offers exceptional rewards and benefits; learn more at the Rush benefits page.

About the role

The Quality Assurance (QA) Specialist is responsible for performing quality monitoring to ensure Patient Access staff are adhering to expected workflows, internal policies, registration across the organization and external regulatory requirements. The QA Specialist is an on-campus position supporting across departmental processes. This position will work closely with Patient Access leadership. This position will provide support for both onsite and remote staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Requirements

• High school graduate or equivalent
• 1-2 years of experience
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel)
• Excellent communication and outstanding customer service and listening skills
• Basic keyboarding skills
• Ability to analyze and interpret data
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Qualifications

• Associates Degree in Accounting or Business Administration
• Working knowledge of medical terminology and anatomy and physiology is preferable

Responsibilities

• Provides on-going monitoring to compile and track performance at the team and individual level and provides trend data to the management team.
• Prepares and analyzes internal and external quality reports for management