Patient Access Quality Assurance Specialist / Access Center

Auditing and Quality Assurance

• Perform routine and targeted audits of patient registrations, scheduling records, and financial clearance data for accuracy and completeness.
• Conduct blind audits to objectively assess process quality and adherence to hospital policies.
• Review recorded phone calls to evaluate customer service, compliance, and accuracy in patient interactions.

Data Analysis and Reporting

• Analyze audit results to identify trends, recurring errors, and opportunities for process improvement.
• Prepare detailed quality reports and dashboards to share findings with Patient Access and Scheduling leadership.
• Collaborate with leadership to develop and implement quality improvement initiatives based on data insights.

Compliance Monitoring

• Ensure that all registration, scheduling, and financial clearance activities comply with hospital policies, HIPAA regulations, and other relevant standards.
• Identify and report compliance risks and recommend corrective actions to mitigate them.

Collaboration and Communication

• Work closely with Patient Access and Scheduling leadership to align quality assurance activities with departmental goals.
• Participates in interdisciplinary meetings to share audit findings and contribute to hospital-wide quality initiatives.

Process Improvement

• Recommend workflow enhancements to improve the accuracy and efficiency of registration, scheduling, and financial clearance process.
• Collaborate on system enhancements and updates to the EHR or scheduling platforms to improve data integrity.

Education Qualifications

• High School Diploma Required.

Experience Qualifications

• 1-3 years Minimum of 1 year experience in patient registration, scheduling, or a related role, with demonstrated attention to detail and quality.

Required Skills And Abilities

• Strong analytical skills and attention to detail for identifying discrepancies and trends.
• Excellent communication skills for delivering quality analysis data to leadership.
• Ability to work independently and manage multiple tasks in a deadline-driven environment.
• Commitment to fostering a culture of quality and continuous improvement.
• Proficiency in EHR systems and familiarity with auditing and reporting tools.
• Knowledge of healthcare insurance processes and regulatory requirements.

About Us

At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

About The Team

Our goal in Patient Access is to provide quality care in patient registration and all of its support processes to patients, providers and payers. This team plays a vital role in making health care visits happen. If you want to use your skills to make sure patients and families have an exceptional first experience with Children's, please apply today.