Quality Assurance Specialist - Low Voltage Cabling

About the role

The Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining trade-specific training programs focused on low-voltage systems. This role is responsible for creating comprehensive curriculum and skills-based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency.

Responsibilities

• Develop, deliver, and reinforce trade-related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands-on field coaching
• Lead the development of site-specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project
• Support the development of First-of-Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer specific platforms
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First-of-Kind (FOK) standards
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership
• Participate in or lead project walkthroughs with customers and IES leadership
• Implement training processes and best practices that add value and improve business performance
• Maintain personal knowledge, training, and proficiency on installed products and course materials
• Work with training team to design and implement new training programs and revise old programs
• Ensure a safe and pleasant learning environment for staff/students

Qualifications

• Operate as a team member of management
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training
• Must be able to climb ladders, use hand and power tools, lift 50 pounds
• Must be self-motivated, positive in approach, professional, and lead others to create, develop, implement and review project process improvement(s)
• Promote the Company culture and mission to all employees, vendors, clients and business partners
• Promote proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations
• Possess proven high skill level interpreting blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements
• Able to travel within the branch territory and/or regional territory as needed
• Possess the ability to learn and teach the Company and customer installation, handling and testing specifications and procedures

Education, Certification, License, And Skill Requirements

• Minimum of three (3) years of training experience or related role
• Prefer a minimum of five (5) years of leadership or quality experience in telecommunications, electrical or a related technical or construction field
• Prefer a BICSI certified trainer
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project)
• High School diploma or equivalent
• Able to effectively use basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), and pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable sheers, flush cutting pliers, multi-meter and rubber mallet (gray)
• Highly knowledgeable of materials, methods, and tools involved in the commercial construction industry
• Possess good knowledge of arithmetic, algebra, geometry and their application
• Maintain technical knowledge by attending educational workshops and reviewing publications
• Work with working knowledge of construction processes (bid process, project management, delegation, financial, etc.)

Physical and Mental Requirements

• Operate as a team member of management
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training
• Must be able to climb ladders, use hand and power tools, lift 50 pounds
• Must be self-motivated, positive in approach, professional, and lead others to create, develop, implement and review project process improvement(s)

Benefits

Includes competitive pay, company 401K plan with employer contribution match, company-paid time off, company-paid life insurance, choice of medical coverage including prescription and short term disability plans, choice of dental and vision coverage, optional long-term disability, critical illness, accident, legal and pet coverage, auto and home insurance discount programs.

Pay

Commensurate with experience

Schedule

N/A