Quality Assurance Specialist - Low Voltage Cabling - 100% TRAVEL REQUIRED

This position requires 100% travel for extended periods. Per diem and travel costs are provided.

About the role

The Quality Assurance Specialist (QAS) supports mission-critical construction by developing, delivering, and maintaining trade-specific training programs focused on low-voltage systems. This role is responsible for creating comprehensive curriculum and skills-based learning paths for both new and existing team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. Additionally, this role provides on-site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low-voltage scopes.

Responsibilities

• Develop, deliver, and reinforce trade-related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands-on field coaching.
• Lead the development of site-specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First-of-Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer-specific platforms.
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First-of-Kind (FOK) standards.
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.
• Participate in or lead project walkthroughs with customers and IES leadership.
• Maintain quality service by establishing and enforcing organization standards.
• Implement training processes and best practices that add value and improve business performance.
• Maintain personal knowledge, training, and proficiency on installed products and course materials.
• Work with the training team to design and implement new training programs and revise old programs.
• Ensure a safe and pleasant learning environment for staff/students.
• Other duties as assigned.

Requirements

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitudes.
• Ability to work a non-standard work schedule as required to provide job, team, or individual-specific training.
• For demonstration purposes, must be able to climb ladders, use hand and power tools, and lift 50 pounds.
• Self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review project process improvements.
• Promote the Company culture and mission to all employees, vendors, clients, and business partners.
• Proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• High skill level in interpreting blueprints and other project documents, including but not limited to, specifications, reporting, and quality requirements.
• Ability to travel within the branch territory and/or regional territory as needed.
• Ability to learn and teach the Company and customer installation, handling, and testing specifications and procedures.
• Minimum of three (3) years of training experience or related role.
• Preferred minimum of five (5) years of leadership or quality experience in telecommunications, electrical, or a related technical or construction field.
• Preferred BICSI certified trainer.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
• Must meet Company minimum driving standards.
• High School diploma or equivalent.
• Ability to effectively use basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable sheers, flush cutting pliers, multi-meter, and rubber mallet (gray).
• Highly knowledgeable of materials, methods, and tools involved in the commercial construction industry.
• Ability to determine the kind of tools and equipment needed to do a job.
• Good knowledge of arithmetic, algebra, geometry, and their applications.
• Maintain technical knowledge by attending educational workshops and reviewing publications.
• Working knowledge of construction processes (bid process, project management, delegation, financial, etc.).
• Minimum of 6+ years of experience.

Benefits

• Competitive pay.
• Company 401K plan with employer contribution match.
• Company-paid time off.
• Company-paid life insurance.
• Choice of medical coverage including prescription and short-term disability plans.
• Choice of dental and vision coverage.
• Optional long-term disability, critical illness, accident, legal, and pet coverage.
• Auto and home insurance discount programs.