Quality Assurance Specialist (Home Care Compliance)

Addus/Ambercare is searching for a Quality Assurance Specialist to join our team in Las Cruces, NM.

About the Role

This position will be responsible for auditing client files for compliance and then scanning them into the system. They will also be assigned to go out in the field to clients' homes on an as-needed basis for home quality visits.

Responsibilities

• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures, and standards
• Performs other duties as assigned

Performance Responsibilities

• Maintain positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Requirements

• High School diploma or equivalent
• Four years of administrative experience
• Ability to handle confidential aspects of the role
• Good command of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong oral and written skills

Skills

• Assesses workload and re-prioritizes as needed, handling multiple tasks under tight deadlines
• Works under pressure and deals with interruptions and other unexpected events, making necessary adjustments
• Interacts professionally with all levels of management and staff

Benefits

• Medical, dental, and vision benefits
• Continued education opportunities
• Mileage reimbursement
• Monthly bonus
• Daily pay option
• PTO plan
• Retirement planning
• Life insurance
• Employee discounts

Pay

$17.00 to $17.25 hourly

Schedule

Full Time: Monday through Friday, 8 am to 5 pm

Location

Ambercare
3870 Foothills Road
Las Cruces, NM 88011