Quality Assurance Specialist – Community Care Programs

Job Summary

A person in this position performs quality assurance activities in support of SARC’s Quality Assurance department.

Essential Job Functions

• Visit service provider programs and complete Unannounced Visits and Facility Monitoring visits and reports for various service types, including but not limited to residential care facilities, Family Home Agencies (FHA), Enhanced Behavioral Support Homes (EBSH), Community Crisis Homes (CCH), Adult Residential Facilities for Persons with Special Health Needs (ARFPSHN).
• Produce Facility Monitoring reports, Unannounced Visit reports, Quality Assurance Reviews, Corrective Action Plans, Immediate Danger Reports, Sanctions, and correspondence, and file material as needed.
• Cookordinate with SARC case management, SARC BCBA team, SARC Health Services Unit to arrange and facilitate EBSH, CCH, and ARFPSHN Quality Assurance Reviews.
• Cookordinate with DDS and lead any reviews with DDS for EBSH/CCH and FHA.
• Report concerns and issues arising from quality assurance reviews to SARC Directors.
• Act as the subject matter expert for Home and Community Based Services (HCBS) Final Rule.
• Facilitate completion of provider HCBS Final Rule self-assessments.
• Conduct on-site assessments with service providers (averaging 2 to 4 visits per week) in order to provide technical assistance for compliance to the HCBS Final Rule.
• In cooperation with DDS, determine which programs may qualify for “Heightened Scrutiny” under the HCBS Final Rule.
• Collaborate with other SARC departments to revise policies, procedures and forms to ensure compliance with the HCBS Final Rule.
• Attend local and statewide meetings with HCBS counterparts in other Regional Centers to exchange information.
• Collect, maintain and disseminate data as required regarding all HCBS Final Rule activities to SARC staff and community partners.
• Maintain a variety of ticklers and listings as required.
• Responsible for gathering data to compile CAP monthly report for the Program Managers.
• Maintain a tickler system to ensure that CAPs receive the necessary follow-up and closure.
• Cookordinate visits relating to Quality Assurance and facility monitoring.
• Excellent customer service to all departments, vendors, and staff.
• Assist with Special Incident Reports, as needed per Standard and Compliance/Quality Assurance issues.
• Attend and provide support for relevant meetings, including Mortality, Let’s Talk, Quality Assurance Advisory, Residential and Day program round table, etc.
• Support special projects, which could include corrective action follow up, quality control issues, unannounced visits designed to monitor quality, etc.
• Other related job duties as assigned.

Requirements

• Education/Experience: A Bachelor’s Degree required from an accredited college plus two years of experience with a concentration in project management, quality assurance, social work or related field.
• Special Skills And Knowledge: Attention to detail and strong organizational skills; Ability to remain calm in high pressure situations; Knowledge of analytical techniques and report preparation; Demonstrated ability to write effectively; Ability to utilize computer skills, especially Excel and Word, for the collection, input, and analysis of data, and producing reports; Excellent ability to communicate with various segments of the community; Ability to work effectively with diverse teams and collaborate with various stakeholders; Ability to interpret and understand regulation, statute, and other complex legal language.
• Other: Use of an automobile, possession of a valid driver’s license and automobile liability insurance for the minimum amount prescribed by law or the ability to provide for independent transportation.

Benefits

We offer a competitive benefits package designed to support your health, well-being, and future. Employees receive free medical coverage (yes, free for employees!), along with free dental and vision insurance for your dependents. Our benefits include a CalPERS pension plan, offering rare, long-term financial security through a lifetime pension, excellent health benefits, and overall career stability. Additional benefits include a 403(b) retirement plan, flexible spending accounts, and an Employee Assistance Program (EAP). You'll Also Enjoy Five days of paid education leave per fiscal yearVacation time, sick leave, 12 paid holidays and 2 floating holidays! Life insurance, with options for additional coverageAccess to an employee discounts portal full of great dealsWe offer flexible work schedules and select hybrid positions, promoting a healthy and balanced work-life experience. And that’s just the beginning — explore the full list of benefits on our careers website!

Salary

$6,101 - $7,422 Monthly (depending on experience)